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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.

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Zoom Releases Major Enhancements to Its CX Platform

Zoom Releases Major Enhancements to Its CX Platform

Foundever and Cognigy Expand Partnership to Scale AI in CX

Foundever and Cognigy Expand Partnership to Scale AI in CX

CallMiner Integrates with Microsoft Dynamics 365 Contact Center

CallMiner Integrates with Microsoft Dynamics 365 Contact…

Five9 Launches New Capabilities – AI Agents and AI Trust & Governance

Five9 Launches New Capabilities – AI Agents and AI Trust…

Route 101 and NiCE Win Major DWP Contract

Route 101 and NiCE Win Major DWP Contract

Diabolocom Launches New Mobile CX Tool

Diabolocom Launches New Mobile CX Tool

Sabio’s Disrupt Series Expands With Paris Event

Sabio’s Disrupt Series Expands With Paris Event

A Recent Survey Found 60% of Agents Don’t Promote Self-Service Options

A Recent Survey Found 60% of Agents Don’t Promote…

What Not to Miss at Customer Contact Week Las Vegas 2025

What Not to Miss at Customer Contact Week Las Vegas 2025

CallMiner Acquires VOCALLS to Expand Automation Capabilities

CallMiner Acquires VOCALLS to Expand Automation…

New Report Reveals AI Needs Human Touch in CX

New Report Reveals AI Needs Human Touch in CX

Salesforce Has Acquired Informatica

Salesforce Has Acquired Informatica

New Report Suggests Agentic AI Will Handle 68% of Interactions by 2028

New Report Suggests Agentic AI Will Handle 68% of…

Zoom Partners with Google to Power Next-Gen AI Tools

Zoom Partners with Google to Power Next-Gen AI Tools

MaxContact Acquires Curious Thing’s Tech to Expand AI Capabilities

MaxContact Acquires Curious Thing’s Tech to Expand AI…

Jabra Launches Engage AI Complete for Smarter Calls

Jabra Launches Engage AI Complete for Smarter Calls

8×8 Becomes Gold Sponsor of CCMA Ireland for 2025

8×8 Becomes Gold Sponsor of CCMA Ireland for 2025

New Report Highlights Latest WFM Trends

New Report Highlights Latest WFM Trends

Vonage Refreshes Startup Support with API Access

Vonage Refreshes Startup Support with API Access

NICE Enters a Strategic Collaboration With AWS

NICE Enters a Strategic Collaboration With AWS

Make 2025 the Year You Raise Your Industry Profile!

Make 2025 the Year You Raise Your Industry Profile!

CallMiner Releases New Updates to its AI Assist Platform

CallMiner Releases New Updates to its AI Assist Platform

NICE and ServiceNow Join Forces to Deliver an Integrated Platform

NICE and ServiceNow Join Forces to Deliver an Integrated…

Zoom and ServiceNow Partner to Streamline Customer and IT Service Operations

Zoom and ServiceNow Partner to Streamline Customer and…

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Top Stories

Smarter Ways to Close the Loop on Customer Feedback

Top Games to Reinforce Agent Skills and Knowledge

How to Speed Up and Simplify Your Security Process

Latest News

Five9 to Acquire Level AI in $325 Million Deal

Salesforce to Acquire Cresta to Expand AI Voice Capabilities

Resources

Webinar Replay: Should Voice Agents Replace IVRs?

See What Contact Centre AI Can Really Do

Upcoming Events

10th November 2026

Future-Ready Planning: Trends and Skills for Modern Planners – Webinar

11th November 2026

Preparing for 2027: What the Latest Research Tells Us – Webinar

Latest Blogs

The Discipline Behind Achieving a ‘Return on Intelligence’

7 Outbound Dialler Features You Need In Your Call Centre

Upcoming Webinars

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success