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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.
Vendor
Sabio Transforms Essent Contact Centre, Cutting Costs 50%
ElevenLabs Named Google Cloud AI Partner of Year
8×8 Launches Retail Nationwide for UK Stores
Synthflow and 8×8 Announce New Partnership
Sabio Announces F1 Leader for Disrupt Finale
NiCE Cognigy Named Leader in Forrester Wave 2026
Sabio Achieves Elite Status in Genesys Ascend Programme
evaluagent Introduces Context Engine for Smarter QA
8×8 Launches AI Studio for CX Agent Creation
UJET Launches Google Cloud CCaaS for SMB Market
Content Guru Achieves Top “Willingness to Recommend”…
8×8 Secures Gold at 2026 NY Product Design Awards…
ElevenLabs Expands AI Deployment to On-Premise and Device
Vonage Named CPaaS Leader by Frost & Sullivan
Premium Credit Partners With Elephants Don’t Forget
NiCE Powers Openreach Service Transformation
Assembled Named Top-Tier Five9 ISV Partner
ElevenLabs Enters Partnership With San Francisco Giants
NiCE Named Gartner Customers’ Choice for Third Time
Vonage Integration Brings Real-Time Voice to Broot.ai
26North to Acquire Intermedia in Cloud Communications Deal
Aspect and Five9 Partnership Supports More Proactive…
Movers and Shakers March 2026
8×8 Earns Multiple Channel and CX Awards
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