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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.

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Tendfor Updates Teams Platform With New Features

Tendfor Updates Teams Platform With New Features

Scorebuddy Has Rebranded to ScorebuddyCX

Scorebuddy Has Rebranded to ScorebuddyCX

Capacity to Highlight CX Automation Capabilities at CCW Las Vegas 2026

Capacity to Highlight CX Automation Capabilities at CCW…

Research Shows Cold Calling Loses Ground as Trust Becomes Essential

Research Shows Cold Calling Loses Ground as Trust…

8×8 Launches New Conversational Intelligence Platform

8×8 Launches New Conversational Intelligence Platform

Vonage Expands AI Capabilities With New Partnerships

Vonage Expands AI Capabilities With New Partnerships

Centrical Secures $39M for AI-Driven CX Innovation

Centrical Secures $39M for AI-Driven CX Innovation

8×8 Reports CX Growth Alongside Multiple Award and Product Launches

8×8 Reports CX Growth Alongside Multiple Award and…

Gartner Names Vonage CPaaS Leader for Fourth Time

Gartner Names Vonage CPaaS Leader for Fourth Time

CallMiner Retains QKS Leadership Position for Fifth Year

CallMiner Retains QKS Leadership Position for Fifth Year

Assembled Launches AI-Powered MCP Server

Assembled Launches AI-Powered MCP Server

Zendesk Introduces Autonomous Service Workforce

Zendesk Introduces Autonomous Service Workforce

MaxContact Research Highlights Growing Consumer Trust Gap

MaxContact Research Highlights Growing Consumer Trust Gap

8×8 Adds GPT Realtime 2 to AI Studio

8×8 Adds GPT Realtime 2 to AI Studio

Etech Expands AI Strategy Through CallMiner Partnership

Etech Expands AI Strategy Through CallMiner Partnership

Scorebuddy Releases New QA & CX Report

Scorebuddy Releases New QA & CX Report

Route 101 and CCMA Reveal UK Consumer Behaviours

Route 101 and CCMA Reveal UK Consumer Behaviours

eGain Targets AI Accuracy With Evaluator Launch

eGain Targets AI Accuracy With Evaluator Launch

eGain AI Agent Deepens Salesforce Service Cloud Integration

eGain AI Agent Deepens Salesforce Service Cloud…

eGain Introduces AI Agent IVA for Smarter Support

eGain Introduces AI Agent IVA for Smarter Support

eGain Launches Agentic Studio With Multi-Agent Orchestration

eGain Launches Agentic Studio With Multi-Agent…

ArvatoConnect Adopts Peopleware for Smarter Workforce Planning

ArvatoConnect Adopts Peopleware for Smarter Workforce…

8×8 Enhances CX Platform With New Capabilities

8×8 Enhances CX Platform With New Capabilities

8×8 Wins Five Stevie Awards in 2026

8×8 Wins Five Stevie Awards in 2026

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Top Stories

10 Customer-Centric Ideas We Heard at Adanola

What’s the Difference Between a Short- and Long-Term AI Strategy?

Key Things That “Make or Break” a Resource Planning Team

Latest News

Assembled Partners With Nextiva to Introduce WFM Integration

AnywhereNow Wins Second Microsoft AI Hackathon Challenge

Resources

Guide: Are Your Agents Ready?

Webinar Replay: How to Turn Customer Feedback into Action

Upcoming Events

3rd November 2026

2026 #RaisingStandards

3rd November 2026

Consumer Duty at Scale: Proving Fairness Across 100% of Interactions – Webinar

Latest Blogs

From AI Insights to Action: Closing the Coaching Gap

Awaab’s Law Phase 2: Connecting Property and Resident Data

Upcoming Webinars

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success