The Largest Online Community for Contact Centre Professionals
A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.
Vendor
Aspect and Aptiva Join Forces to Modernize Contact Centres
Invosys and MaxContact Form Strategic Partnership
HyperArc Acquisition Signals Zendesk’s AI Analytics Shift
Zoom Enters Definitive Agreement to Acquire Common Room
Cloudax Accepted Into EWOR Traction Fellowship
8×8 Introduces Outcome-Based Partner Rewards…
Vonage Named Major Provider in Emerging ICX Category
Gartner GenAI Cost Forecast Sparks Industry Pushback
Route 101 Deploys Unified CX Platform for Ogi
Zendesk Sees Rising Demand for AI Voice Platforms
Zoom Introduces New Zoom Virtual Agent Capabilities
NiCE Named Gartner Customers’ Choice for Third Time
Five9 and Intradiem Expand Their Partnership With…
54% Discover Compliance Breach Outside Routine QA Reviews
Five9 Launches New Capabilities – AI Agents and AI Trust…
ManyPets Celebrates Success With Four Award Wins
MaxContact Research Highlights Growing Consumer Trust Gap
evaluagent Introduces Context Engine for Smarter QA
Five9 Launches AI Agents for Personalised Service
Vonage Appoints Christophe Van de Weyer as CEO
eGain Introduces AI Agent IVA for Smarter Support
Five9 and ServiceNow’s Partnership Delivers…
Elephants Don’t Forget and Square 4 Join Forces on…
Scorebuddy Has Rebranded to ScorebuddyCX
The Latest Customer Contact Research, Reports and White Papers straight to your inbox!
Get the latest insights from Call Centre Helper by signing up for our email content.
What are you interested in?
10 Customer-Centric Ideas We Heard at Adanola
What’s the Difference Between a Short- and Long-Term AI Strategy?
Key Things That “Make or Break” a Resource Planning Team
Assembled Partners With Nextiva to Introduce WFM Integration
AnywhereNow Wins Second Microsoft AI Hackathon Challenge
Guide: Are Your Agents Ready?
Webinar Replay: How to Turn Customer Feedback into Action
3rd November 2026
2026 #RaisingStandards
Consumer Duty at Scale: Proving Fairness Across 100% of Interactions – Webinar
From AI Insights to Action: Closing the Coaching Gap
Awaab’s Law Phase 2: Connecting Property and Resident Data
Webinar: Should Voice Agents Replace IVRs?
Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?
Webinar: 10 Ways to Make 2027 a CX Success