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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.
Vendor
eGain Targets AI Accuracy With Evaluator Launch
Vonage Launches Conversations for Agentforce Marketing
Netcall has Announced a Strategic Partnership With…
Capacity Hits $100M ARR in 3.5 Years
8×8 Partners With Krisp to Bring Voice AI to CX
Assembled Rolls Out AI-Powered Support Orchestration Suite
What Not to Miss at Call & Contact Centre Expo 2024
Talkdesk Introduces AI Agents for Healthcare
NICE Announces the Launch of CXone Mpower Orchestrator
Genesys Launches Social Media Support Platform
Zoom Releases Major Enhancements to Its CX Platform
Vonage Expands AI Capabilities With New Partnerships
Assembled Launches New AI Data Connectors
Nextview Consulting Acquires Sabio Group’s Salesforce…
AI Adoption in Customer Experience Faces Challenges…
UJET Tops Info-Tech’s 2026 Midmarket CCaaS Rankings
Zendesk Announces Acquisition of Forethought
HMLR Selects Route 101 for New Contact Centre Platform
Zendesk Introduces Autonomous Service Workforce
Wise and Shine: AI’s Bright Future in Customer Experience
Cirrus and Nebula Announce Partnership
eGain Introduces AI Agent IVA for Smarter Support
Vonage Recognized in 2025 Gartner Magic Quadrant for UCaaS
Cloudax Accepted Into EWOR Traction Fellowship
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