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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.
Vendor
Assembled and Genesys Announce New Integration
Gartner GenAI Cost Forecast Sparks Industry Pushback
NiCE Unveils Agentic AI CX Frontline Research
Five9 Reveals Winners of 2025 Global Partner Awards
Vonage and C3 AI Partner to Launch Field Services AI
Case Study: Canva Doubles Agent Productivity With…
Invosys and MaxContact Form Strategic Partnership
Cirrus Achieves NiCE Platinum Partner Status
NiCE Cognigy Named Sole Gartner Customers’ Choice
Content Guru and Exchange Upgrade NHS Lanarkshire…
Take Part in ContactBabel’s Latest UK Research
Assembled Launches AI Tool to Automate Agent Scheduling
Tendfor Launches Version 3.19 of Microsoft Voice Platform
Contact Centre Roles Evolve as AI Confidence Lags, Says…
Sabio Shows Why CX Transformation Starts Before Technology
Sabio Chief Innovator Says AI Will Redefine Contact…
Research Reveals Growing Workloads Across UK Contact…
Assembled Announces Strategic Partnership With Level AI
Route 101 Deploys Unified CX Platform for Ogi
Crescendo Launches Multimodal AI Shopping Assistant for…
SequenceShift Integrates Secure Payments Into Zendesk
Calabrio Introduces Omni Agent Intelligence
Vonage Launches Conversations for Agentforce Marketing
Calabrio’s AI System Earns ISO 42001:2023 Certification
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