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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.

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NiCE Named Gartner Customers’ Choice for Third Time

NiCE Named Gartner Customers’ Choice for Third Time

Vonage Integration Brings Real-Time Voice to Broot.ai

Vonage Integration Brings Real-Time Voice to Broot.ai

26North to Acquire Intermedia in Cloud Communications Deal

26North to Acquire Intermedia in Cloud Communications Deal

Aspect and Five9 Partnership Supports More Proactive Decision-Making

Aspect and Five9 Partnership Supports More Proactive…

Movers and Shakers March 2026

Movers and Shakers March 2026

8×8 Earns Multiple Channel and CX Awards

8×8 Earns Multiple Channel and CX Awards

Atombit and CallMiner Partner to Turn Insight Into Action

Atombit and CallMiner Partner to Turn Insight Into Action

Route 101 Enables Blackcircles to Improve Productivity by 30%

Route 101 Enables Blackcircles to Improve Productivity…

Vonage and ServiceNow Expand Partnership

Vonage and ServiceNow Expand Partnership

Is Governance the New Business Standard?

Is Governance the New Business Standard?

Netcall Has Acquired Jadu

Netcall Has Acquired Jadu

Sabio Shares Key Takeaways From NiCE Nexus 2026

Sabio Shares Key Takeaways From NiCE Nexus 2026

8×8 Expands Availability of 8×8 Engage

8×8 Expands Availability of 8×8 Engage

Assembled Launches Brand Studio for Multi-Brand AI Support

Assembled Launches Brand Studio for Multi-Brand AI Support

Sabio Launches Defibrillator Initiative in Memory of Colleague

Sabio Launches Defibrillator Initiative in Memory of…

NiCE Unveils New Cognigy AI Capabilities at Nexus

NiCE Unveils New Cognigy AI Capabilities at Nexus

UJET Launches Agentic Experience Orchestration

UJET Launches Agentic Experience Orchestration

Zendesk Announces Acquisition of Forethought

Zendesk Announces Acquisition of Forethought

Salesforce Launches Agentforce Contact Center Platform

Salesforce Launches Agentforce Contact Center Platform

NiCE Launches New Agentic AI Capability at Enterprise Connect

NiCE Launches New Agentic AI Capability at Enterprise…

Assembled Launches New Metric: AI Experience Scores

Assembled Launches New Metric: AI Experience Scores

8×8 and KCOM Partner to Launch Integrated UK Offering

8×8 and KCOM Partner to Launch Integrated UK Offering

ElevenLabs and Deloitte Announce a Strategic Partnership

ElevenLabs and Deloitte Announce a Strategic Partnership

Level AI Expands Integrated Agentic CX Platform

Level AI Expands Integrated Agentic CX Platform

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Top Stories

10 Customer-Centric Ideas We Heard at Adanola

What’s the Difference Between a Short- and Long-Term AI Strategy?

Key Things That “Make or Break” a Resource Planning Team

Latest News

Assembled Partners With Nextiva to Introduce WFM Integration

AnywhereNow Wins Second Microsoft AI Hackathon Challenge

Resources

Guide: Are Your Agents Ready?

Webinar Replay: How to Turn Customer Feedback into Action

Upcoming Events

3rd November 2026

2026 #RaisingStandards

3rd November 2026

Consumer Duty at Scale: Proving Fairness Across 100% of Interactions – Webinar

Latest Blogs

From AI Insights to Action: Closing the Coaching Gap

Awaab’s Law Phase 2: Connecting Property and Resident Data

Upcoming Webinars

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success