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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.

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Assembled Announces Strategic Partnership With Level AI

Assembled Announces Strategic Partnership With Level AI

Route 101 Deploys Unified CX Platform for Ogi

Route 101 Deploys Unified CX Platform for Ogi

Crescendo Launches Multimodal AI Shopping Assistant for Shopify

Crescendo Launches Multimodal AI Shopping Assistant for…

SequenceShift Integrates Secure Payments Into Zendesk

SequenceShift Integrates Secure Payments Into Zendesk

Calabrio Introduces Omni Agent Intelligence

Calabrio Introduces Omni Agent Intelligence

Vonage Launches Conversations for Agentforce Marketing

Vonage Launches Conversations for Agentforce Marketing

Calabrio’s AI System Earns ISO 42001:2023 Certification

Calabrio’s AI System Earns ISO 42001:2023 Certification

Aspect Partners With Cinareo to Link Planning and Operations

Aspect Partners With Cinareo to Link Planning and…

Five9 and Google Cloud Launch Joint CX AI

Five9 and Google Cloud Launch Joint CX AI

AOK Bayern Moves Contact Centre to NiCE Cloud

AOK Bayern Moves Contact Centre to NiCE Cloud

Diabolocom Wins 2026 Frost & Sullivan CX Award

Diabolocom Wins 2026 Frost & Sullivan CX Award

Puzzel Releases New 2026 State of Contact Centres Findings

Puzzel Releases New 2026 State of Contact Centres Findings

Talkdesk Rolls Out Agentic AI Update

Talkdesk Rolls Out Agentic AI Update

Vonage Wins Digital Identity Innovator Award

Vonage Wins Digital Identity Innovator Award

New Research Reveals Growing Role for AI in CX Operations

New Research Reveals Growing Role for AI in CX Operations

Cloudax Accepted Into EWOR Traction Fellowship

Cloudax Accepted Into EWOR Traction Fellowship

AI Is Supporting, Not Replacing, Customer Service Roles

AI Is Supporting, Not Replacing, Customer Service Roles

Five9 Appoints Amit Mathradas as New CEO

Five9 Appoints Amit Mathradas as New CEO

Vonage Unveils New Integration With Salesforce

Vonage Unveils New Integration With Salesforce

Zoom Launches AI Companion 3.0 With New Agentic Capabilities

Zoom Launches AI Companion 3.0 With New Agentic…

Assembled Launches ServiceNow Workforce Integration

Assembled Launches ServiceNow Workforce Integration

Thoma Bravo Unites Verint and Calabrio Into One CX Platform

Thoma Bravo Unites Verint and Calabrio Into One CX…

Talkdesk and UiPath Launch a New Integration

Talkdesk and UiPath Launch a New Integration

Route 101 Completes Multi-Brand Platform Deployment for TPRG

Route 101 Completes Multi-Brand Platform Deployment for…

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Top Stories

How Can Resource Planners Help Reduce Frontline Stress?

10 Steps to a Better CX Ambassador Programme

What to Do With an Agent Who’s Suddenly Lost Their Confidence

Latest News

Zoom Cares Announces $2.75m AI Grant Funding

Evaluagent Earns 44 G2 Badges in Fall 2026 Report

Resources

CX Landscape Report 2026

Report: Frost Radar for EMEA Customer Experience Platforms 2026

Upcoming Events

22nd September 2026

Streamlined Processes and Adaptive Workflows for Superior Results – Webinar

24th September 2026

CX Excellence Masterclass: Explore the Link Between QA and CX

Latest Blogs

Are Contact Centres Creating Their Own Vulnerable Customer Failures?

AI Minutes, Tokens, or Outcomes? Rethink What You’re Actually Paying For

Upcoming Webinars

Webinar: Are You Wasting Your CX Data’s Potential?

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action