The Call Centre Expo and the European Call Centre Awards and Customer Service Awards were held this week in London.
Read on to find out who the winners were, and see if you can spot yourself in the pictures taken at the event.
The stars of customer service were revealed at this year’s European Call Centre Awards and Customer Service Awards.
In order of presentation, the winners were:
Best Application of Technology
Barclays – Wealth and Investment Management
Best Banking & Financial Services
Coventry Building Society
Best Customer Service Centre of the Year
Chain Reaction Cycles – Customer Operations Department
Best Improvement Strategy
Findel Education
Best Online Customer Service
Jagex Games Studio
Best Retail Customer Service
The White Company Customer Service Contact Centre
Best Social Media in Customer Service
UCAS
Best Travel & Hospitality
buw Unternehmensgruppe – TUI Service AG
Customer Resolution Team of the Year
LV=
Customer Service Innovation of the Year
DenizBank for Pro-Active Contact Centre
Customer Service Professional of the Year
The White Company – Nicola Spencer
Customer Service Team of the Year
Virgin Media
Employer of the Year
RHP
Large Contact Centre of the Year
Lebara
Manager of the Year
Tracy McConnachie, Tesco Customer Service Centre
Medium Contact Centre of the Year
AXA Insurance
Small Contact Centre of the Year
AmicusHorizon
Support Professional of the Year
Donna O’Connor, The White Company
Support Team of the Year
Air 21 Ltd
Team Leader of the Year
Bruce Christine, Virgin Media
Young Professional of the Year
Sidra Ayaz, Loop Customer Management Ltd
Outsourcer of the Year
60K Ltd.
Outsourcing Partnership of the Year
Firstsource for Sky Strategic Partnership
Customer Service Business Leader
Ian Armitage
Lifetime Achievement
Richard Brimble
See if you can spot yourself in our Call Centre Expo photographs…
The Interactive Intelligence team
Syntec Telecom looking sharp and prepared for the day ahead
The injixo team test out their smiles as the event kicks off
Vocalcom waiting for the show to open
Noble Systems set up and ready for their first client
NewVoiceMedia warming up for the busy day ahead
Vocalcom demonstrating their latest products
Megan enjoying a free smoothie with Ultra Communications
mplsystems offering pick and mix sweets to promote their customised agent desktop
Aspect Software discussing their latest software
Jonty at the Business Systems stand
Jabra discussing their latest headset design
Business running smoothly at the LiveOps stand
The Plantronics team discussing their latest headsets
ctalk discussing business over coffee
eGain running software demonstrations on their stand
A bird’s eye view of Interactive Intelligence and Syntec
The colourful mplsystems stand
Salted or sweet? NewVoiceMedia and their retro popcorn machine
LiveOps Engage stole the show at the LiveOps stand
Business Systems discussing their latest products
Networking in full swing at the Professional Planning Forum stand
Megan testing out Jabra’s latest headset technology
Aspect Software making a bold impression with their fluorescent green stand
The Ultra Communications stand in action
Up-close and personal with the latest range of Plantronics headsets
ctalk discussing business
Author: Jo Robinson
Published On: 9th Oct 2013 - Last modified: 18th Aug 2025
Read more about - Archived Content, Alvaria, Business Systems, Ctalk, Customer Contact Expo, eGain, Event Coverage, Genesys, IFS, Jabra, Lifesize, Noble Systems, Poly, Syntec, Ultra, Vocalcom, Vonage
