A directory of the key companies operating in the call centre and contact centre industry in the UK.
Call Centre Helper DirectoryCategories
Agent Coaching and Monitoring (6)
Agent Desktop (3)
Audio Messages and Branding (2)
Automated Customer Surveys (1)
Call Centre Recruitment (3)
Call Centre Software (22)
Call Handling and Answering (4)
Call Recording (9)
Cloud Solutions (19)
Contact Centre Solutions (34)
Customer Experience (20)
Customer Relationship Management (CRM) Systems (3)
Events & Conferences (1)
Knowledge Management (2)
Multi-channel communications (11)
Multilingual Customer Support (1)
Outsourced Contact Centre Services (4)
PCI Compliance (7)
Performance Improvement (2)
Performance Management and Quality Monitoring (9)
Predictive Dialler (11)
Self Service (5)
Unified Communications (3)
Virtual Contact Centre and Homeworking (4)
Voice of the Customer (11)
Workforce Management and Workforce Optimisation (13)
Akixi is an award-winning cloud-based call management and call centre reporting service and is the first UK service provider to deliver these services to both VoIP and PBX providers.
Aspect Software helps companies around the world deliver remarkable customer experiences across every conversation and every channel by helping them align their engagement strategy with today’s growing consumer expectations.
Autom8 Connect is the cloud contact centre platform that charges only for the time you spend talking to customers.
Bpm’online products offer the agility to continuously test, optimise and change processes faster than ever and include a set of best-practice processes for marketing, sales and customer.
Brainfood provides master classes and mentoring, whitepapers and webinars, keynote speaking and chairing for customer engagement professionals. We also provide design and implementation services for customer hubs – the new blueprint for contact centres within digitally focussed organisations.
Bright UK Ltd. measure and benchmark Performance, Employee engagement and Customer experience!
At Budd, our passion is “How do we stop doing dumb things to our customers and people?”. As consultants, we implement and host systematic, lean processes pioneered in great companies.
Business Systems is the UK’s largest independent provider of call recording and workforce optimisation technologies encompassing quality monitoring, analytics and workforce management solutions.
The UK’s most widely recognised industry expert in the recruitment and selection of Call and Contact Centre Management and support functions, Cactus Search have an enviable record of success.
Since 1999, Call Centre Associates have helped thousands of talented candidates and successful companies find each other. And they can help you too.
CallMiner is the leading cloud-based customer interaction analytics solution for extracting business intelligence and improving agent performance across all contact channels.
ContactBabel is the contact centre industry expert. If you have a question about how the industry works, or where it’s heading, the chances are we have the answer.
Ctalk are a leading multi-channel contact centre software company providing unified business communication solutions for premise based, hosted or hybrid deployments.
Douglas Jackson are a specialist recruitment consultancy and executive search company. We offer recruitment services across the Customer Contact industry; Customer Strategy, Contact Centre, Call Centre, Customer Experience, Resource Planning, Operational Support, Customer Change and Customer Service markets.
Eckoh is a global provider of secure payment products and customer service solutions.
Ember is a business services group dedicated to helping organisations get more from their customer engagements and achieve tangible business benefits that deliver a material impact. We address customer management strategies, technical and operational capabilities through four integrated business.
Enghouse Interactive delivers technology and expertise to help bring your customers closer to your business through its wide range of customer contact solutions.
As an award winning provider of outsourced UK contact centres, EWA has over 30 years experience in delivering brand dedicated, multi-channel contact centres and bureau-based solutions.
Offering true, multi-channel customer support, Freshdesk brings together every customer conversation into a centralized, user-friendly interface, helping customer support agents address and resolve trouble tickets.
Genesys is a leading provider of customer engagement and contact center solutions.
Genesys │ Interactive Intelligence (formerly Interactive Intelligence) is a global leader of cloud services for customer engagement, communications and collaboration designed to help businesses worldwide improve service, increase productivity and reduce costs.
Global Response is the Ecommerce Call Center, providing customer care, sales, email, chat and social media support services for many of the world’s top retailers.
Granby have been dedicated to providing great customer experiences for over 50 years. Our northern charm has allowed us to build long standing relationships with both SME and bluechip clients.
Greenlight CRM solves all your call centre technology requirements in one hosted solution that’s easy to use, compliant, customisable and feature rich.
Inisoft is a dynamic and forward thinking software provider, specialising in contact center technology.
injixo is an online platform offering cloud-based services to contact centre professionals.
Intelecom is a leading provider of cloud contact management technology.
Having provided bespoke technology solutions to the contact centres of many of the country’s leading brands over the past 20 years, we truly understand how to help you meet your goals.
Jabra headsets are designed to fit the unique needs of contact centres that want to meet their customers whether they are – online or on the phone – using the latest acoustic and communications technology.
Knowledge Powered Solutions (KPS) specialise in providing Knowledge Management (KM) solutions for Call Centres, Service Desks and Shared Service Environments.
Kura is an independent market leading provider of outsourced contact centre services and software solutions for a number of the UK’s most successful brands
GeoFluent helps contact centres deliver multilingual support across channels using their existing communications platforms and agents.
Maintel is a fast-growing provider of managed communications services for the private and public sectors.
Monet Software is a global provider of workforce optimization software solutions for contact centers.
Cloud or Premise, mplsystems provides world leading Contact Centre solutions combining Multi-Channel, Customer Service applications and Unified Desktop.
Netcall Telecom Limited is a leading provider of customer engagement solutions.
The highest rated CTI Solution on the Salesforce AppExchange. NewVoiceMedia is bridging that gap between your customer data and your Contact Centre.
Nexidia provides customer interaction analytics solutions with patented technologies and breakthrough applications that enable companies to drive business transformation by capturing, making sense of, and using the full range of communications they have with customers.
NICE is a leading global enterprise software provider that enables organizations to improve customer experience and business results, ensure compliance and fight financial crime.
Noble Systems is a global leader in the customer communications industry, providing innovative solutions for Contact Centre, Workforce Management and Analytics technologies.
OpenText provides enterprise contact centers with call recording, integrated workforce optimization, and advanced Voice of Customer analytics—all backed by OpenText’s superior customer service.
OPEX Hosting is a specialist provider of hosted telephony and ‘Virtual Call Centre’ services.
For over ten years, market-leading Opinion8 has been enabling organisations to measure customer and employee satisfaction. Contact centres in both the public and private sectors benefit from our voice of the customer and voice of the employee automated surveys.
PH Media Group helps more than 22,000 clients in 39 countries to sound as good as they look – from start-ups and SMEs to globally renowned brands like Coca-Cola, Samsung and Audi.
Plantronics headsets are the first choice for office, contact centre and consumer users all over the world.
An award-winning contact centre creative agency. Specialists in cost reduction and increased efficiency through creative audio, FAQ videos and channel-shift solutions.
QuickScripts is a drag and drop workflow based interface that allows users to create and manage call scripts. The software application is easily customised with existing PBX platforms and integrates with CRM solutions.
Rostrvm Solutions is a leading software developer of rostrvm customer service hub applications, hosted and on-site. Meanwhile, poweredbyrostrvm delivers secure, cloud-based services to contact centres, which are fully scalable to suit the business’ needs.
Sabio, winner of the 2015 Avaya Technical Excellence Award, is a customer contact technology specialist focused on delivering exceptional customer service strategies and solutions.
Scorebuddy is quality assurance solution for scoring customer service calls, emails and web chat. It is a dedicated, stand-alone staff scoring system based in the cloud, requiring no integration.
Serenova (formerly LiveOps Cloud) drastically reduces the complexity and frustration associated with multiple legacy tools and delivers greater insights into data and performance than ever before possible.
Storacall Voice Systems was founded in 1969 and specialise in the development, supply and installation of call processing, voice recording and agent training/development solutions.
Syntec – integrated cloud contact centre management solutions
Sytel Limited delivers secure, resilient IP telephony and media infrastructure software for carriers, enterprises and hosted VoIP call centre providers, connecting and managing calls and media sessions, without boundary.
Raising Standards in Customer Operations.
Verint Systems Inc. is a global leader in Actionable Intelligence solutions for customer engagement optimisation, security intelligence, and fraud, risk and compliance.
As a leading global provider of hosted customer contact centre and unified communications solutions to enterprises, West Unified Communications is leading the transition to cloud-based contact centres.