Call Centre Directory

A directory of the key companies operating in the call centre and contact centre industry.

Call Centre Helper Directory

Categories
Agent Coaching and Monitoring (6)
Analytics (11)
Audio Messages and Branding (1)
Benchmarking (2)
Biometrics (1)
Call Centre Recruitment (3)
Call Centre Software (21)
Call Handling and Answering (4)
Call Recording (7)
Cloud Solutions (24)
Consultancy (7)
Contact Centre Solutions (27)
Customer Experience (20)
Events & Conferences (3)
Headsets (1)
IVR (9)
Multi-channel communications (11)
Outsourced Contact Centre Services (2)
PCI Compliance (4)
Performance Improvement (2)
Performance Management and Quality Monitoring (7)
Predictive Dialler (6)
Research (3)
Self Service (5)
SIP Trunks (1)
Training (3)
Unified Communications (6)
Virtual Contact Centre and Homeworking (5)
Voice of the Customer (10)
Workforce Management and Workforce Optimisation (11)


8×8 is the world’s first Communications Cloud that easily and seamlessly connects employees, customers and applications to improve business performance for enterprises large and small, global and local.

Aculab was a pioneer of computer telephony integration, with a heritage spanning several decades providing core technology to many well-known contact centre solution providers. 

Aspect helps enterprises break down the walls between people, processes, systems and data sources, empowering organisations to unite around the customer journey.

Empowering businesses to revolutionise the way in which they enhance their agent and customer journey. With no integration required, set-up is straightforward and simple.

Brainfood provides consultancy, master classes, whitepapers and webinars, keynote speaking and chairing for customer service leaders.

At Budd, our passion is “How do we stop doing dumb things to our customers and people?”. As consultants, we implement and host systematic, lean processes pioneered in great companies.

Business Systems is the UK’s largest independent provider of call recording and workforce optimisation technologies encompassing quality monitoring, analytics and workforce management solutions.

The UK’s most widely recognised industry expert in the recruitment and selection of Call and Contact Centre Management and support functions, Cactus Search have an enviable record of success.

CallMiner is the leading cloud-based customer interaction analytics solution for extracting business intelligence and improving agent performance across all contact channels.

Since 1999, Call Centre Associates have helped thousands of talented candidates and successful companies find each other. And they can help you too.

Clarabridge offers the leading out-of-the box SaaS solution to power customer experience management initiatives.

Connect is the world’s leading customer experience and unified communications managed services provider for global businesses.

ContactBabel is the contact centre industry expert. If you have a question about how the industry works, or where it’s heading, the chances are we have the answer.

Diabolocom is a cloud software vendor and telecommunications operator that offers an omnichannel solution for sales, customer service, and contact centres.

DID Logic operates the Exchange platform, delivering inbound VoIP numbers (DID capacity) and outbound SIP trunking service (VoIP termination) for businesses of all sizes, financial firms, universities and charities.

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to help our customers recruit permanent and interim talent.

eGain customer engagement solutions make digital transformation easy for leading brands.

Enghouse Interactive delivers technology and expertise to help bring your customers closer to your business through its wide range of customer contact solutions.

As an award winning provider of outsourced UK contact centres, EWA has over 30 years experience in delivering brand dedicated, multi-channel contact centres and bureau-based solutions.

Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO, and AI to increase agent productivity and deliver tangible business results.

Foehn provides cloud contact centre products and a full range of telecommunications products and professional services for the complete solution.

GCI provides an exceptional suite of end-to-end Managed Services designed around five integrated technology pillars: Full IT Support, Cloud, Unified Communications, Security & Compliance and Network & Infrastructure.

Genesys powers more than 25 billion of the world’s best customer experiences each year.

Global Response develops unique partnerships with global brands, focused on our shared commitment to open communication and extraordinary customer care across all channels. We are the customer care partner who can support a global brand in its stated mission.

injixo is an online platform offering cloud-based services to contact centre professionals.

Inspire Me is an award-winning people development company that specialises in corporate employee engagement, workplace happiness and wellbeing.

Interactions provides Intelligent Virtual Assistants that seamlessly assimilate conversational AI and human understanding to enable businesses to engage with their customers in highly productive and satisfying conversations.

CCW Europe 2019 invites customer contact professionals to attend in Amsterdam this October, 7-10.

Jabra gives contact centres a powerful way to satisfy more customers. Jabra headsets are designed to fit the unique needs of contact centres that want to meet their customers expectations and deliver a superior customer experience, whilst ensuring productivity.

Natterbox delivers a global cloud telephony platform. Unique as the world’s 1st and only end-to-end telephony service to be 100% integrated and managed within the Salesforce platform.

Netcall Telecom Limited is a leading provider of customer engagement solutions.

Cloud contact centre software for sales and service teams using Salesforce.

Nexidia provides customer interaction analytics solutions with patented technologies and breakthrough applications that enable companies to drive business transformation by capturing, making sense of, and using the full range of communications they have with customers.

NICE inContact world’s No. 1 cloud customer experience platform CXone combines Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation.

NICE is a leading global enterprise software provider that enables organizations to improve customer experience and business results, ensure compliance and fight financial crime.

Noble Systems is a global leader in the customer communications industry, providing innovative solutions for Contact Centre, Workforce Management and Analytics technologies.

Odigo helps large organisations connect with individuals through world-class, cloud-based contact centre solutions.

OPEX Hosting provides a full suite of ‘in-network’ telecommunications solutions: from our customer’s perspective these services require neither management nor maintenance on their part and we charge on a ‘usage-only’ basis.

An award-winning contact centre creative agency. Specialists in cost reduction and increased efficiency through creative audio, FAQ videos and channel-shift solutions.

Puzzel builds on 20 years’ heritage. It was one of the first pioneers to develop a cloud-based contact centre.

RingCentral utilises both CCaaS and UCaaS in the cloud to provide fresh approaches for Contact Centres and customer engagement at any size organisation.

Rostrvm Solutions is a leading software developer of rostrvm customer service hub applications, hosted and on-site. Meanwhile, poweredbyrostrvm delivers secure, cloud-based services to contact centres, which are fully scalable to suit the business’ needs.

Sabio Group delivers solutions and services that seamlessly combine digital and human interactions to support outstanding customer experiences.

Scorebuddy is quality assurance solution for scoring customer service calls, emails and web chat. It is a dedicated, stand-alone staff scoring system based in the cloud, requiring no integration.

Serenova has transformed the customer experience. Over a decade ago, we realised technology didn’t exist that could deliver immediate, consistent, and exceptional service. So, we created a true cloud contact centre solution that could.

Syntec (formerly Syntec Telecom) provides an integrated suite of telephony and managed hosted services for efficient management of your calls and contact centre activities.

Sytel Limited delivers secure, resilient IP telephony and media infrastructure software for carriers, enterprises and hosted VoIP call centre providers, connecting and managing calls and media sessions, without boundary.

Talkdesk Enterprise Contact Center empowers companies to make customer experience a competitive advantage.

Raising Standards in Customer Operations.    

AI text analytics for contact centre and CX optimization.

As a leading global provider of hosted customer contact centre and unified communications solutions to enterprises, West Unified Communications is leading the transition to cloud-based contact centres.

 
Get the latest exciting call centre reports, specialist whitepapers, interesting case-studies and industry events straight to your inbox.