Call Centre Directory
A directory of the key companies operating in the call centre and contact centre industry.
Call Centre Helper DirectoryCategories
Agent Coaching and Monitoring (5)
Audio Messages and Branding (1)
Call Centre Recruitment (3)
Call Centre Software (23)
Call Handling and Answering (3)
Call Recording (9)
Cloud Solutions (23)
Contact Centre Solutions (29)
Customer Experience (20)
Customer Relationship Management (CRM) (1)
Events & Conferences (1)
Knowledge Management Systems (1)
Multi-channel communications (10)
Outsourced Contact Centre Services (1)
PCI Compliance (4)
Performance Improvement (3)
Performance Management and Quality Monitoring (8)
Predictive Dialler (6)
Self Service (6)
Unified Communications (6)
Virtual Contact Centre and Homeworking (6)
Voice of the Customer (10)
Workforce Management and Workforce Optimisation (12)
8×8 is the world’s first Communications Cloud that easily and seamlessly connects employees, customers and applications to improve business performance for enterprises large and small, global and local.
We are a global provider of omnichannel contact centre solutions. Our solutions help organizations, regardless of the sector, unify all customer interactions and become more customer-centric.
Aspect helps enterprises break down the walls between people, processes, systems and data sources, empowering organisations to unite around the customer journey.
Empowering businesses to revolutionise the way in which they enhance their agent and customer journey. With no integration required, set-up is straightforward and simple.
Brainfood provides consultancy, master classes, whitepapers and webinars, keynote speaking and chairing for customer service leaders.
At Budd, our passion is “How do we stop doing dumb things to our customers and people?”. As consultants, we implement and host systematic, lean processes pioneered in great companies.
Business Systems is the UK’s largest independent provider of call recording and workforce optimisation technologies encompassing quality monitoring, analytics and workforce management solutions.
The UK’s most widely recognised industry expert in the recruitment and selection of Call and Contact Centre Management and support functions, Cactus Search have an enviable record of success.
CallMiner is the leading cloud-based customer interaction analytics solution for extracting business intelligence and improving agent performance across all contact channels.
Since 1999, Call Centre Associates have helped thousands of talented candidates and successful companies find each other. And they can help you too.
CCR is shaping the customer service industry with its latest in-house-developed EasyConnect Video that offers the ‘Perfect Customer Experience’ to businesses globally.
Clarabridge offers the leading out-of-the box SaaS solution to power customer experience management initiatives.
ContactBabel is the contact centre industry expert. If you have a question about how the industry works, or where it’s heading, the chances are we have the answer.
Diabolocom is a cloud software vendor and telecommunications operator that offers an omnichannel solution for sales, customer service, and contact centres.
Douglas Jackson are a specialist recruitment consultancy and executive search company, working to help our customers recruit permanent and interim talent.
eGain customer engagement solutions deliver digital transformation for leading brands – powered by virtual assistance, AI, knowledge, and analytics. Our comprehensive suite of applications help clients deliver memorable, digital-first customer experiences in an omnichannel world.
Enghouse Interactive delivers technology and expertise to help bring your customers closer to your business through its wide range of customer contact solutions.
While there are many CRMs on the market, FIVE CRM is the most focused CRM for call centres. The system can be used either stand-alone or in conjunction with a dialler system such as TCN.
Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO, and AI to increase agent productivity and deliver tangible business results.
Genesys powers more than 25 billion of the world’s best customer experiences each year.
Global Response develops unique partnerships with global brands, focused on our shared commitment to open communication and extraordinary customer care across all channels. We are the customer care partner who can support a global brand in its stated mission.
injixo is an online platform offering cloud-based services to contact centre professionals.
Interactions provides Intelligent Virtual Assistants that seamlessly assimilate conversational AI and human understanding to enable businesses to engage with their customers in highly productive and satisfying conversations.
Having provided bespoke technology solutions to the contact centres of many of the country’s leading brands over the past 20 years, we truly understand how to help you meet your goals.
Jabra gives contact centres a powerful way to satisfy more customers. Jabra headsets are designed to fit the unique needs of contact centres that want to meet their customers expectations and deliver a superior customer experience, whilst ensuring productivity.
Mpathy Plus provides services at both a strategic and operational level. We work in all areas of customer experience, customer service and contact centres and have the experience to make things happen!
Natterbox delivers a global cloud telephony platform. Unique as the world’s 1st and only end-to-end telephony service to be 100% integrated and managed within the Salesforce platform.
Netcall Technology Ltd is a leading provider of customer engagement solutions.
Cloud contact centre software for sales and service teams using Salesforce.
Nexidia provides customer interaction analytics solutions with patented technologies and breakthrough applications that enable companies to drive business transformation by capturing, making sense of, and using the full range of communications they have with customers.
NICE inContact world’s No. 1 cloud customer experience platform CXone combines Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation.
NICE is a leading global enterprise software provider that enables organizations to improve customer experience and business results, ensure compliance and fight financial crime.
Noble Systems is a global leader in the customer communications industry, providing innovative solutions for Contact Centre, Workforce Management and Analytics technologies.
Nuance helps organisations deliver intelligent self-service and human-assisted solutions so customers can easily get what they need from your contact centre, website or mobile app – how, when and where they want.
Odigo helps large organisations connect with individuals through world-class, cloud-based contact centre solutions.
OPEX Hosting provides a full suite of ‘in-network’ telecommunications solutions: from our customer’s perspective these services require neither management nor maintenance on their part and we charge on a ‘usage-only’ basis.
An award-winning contact centre creative agency. Specialists in cost reduction and increased efficiency through creative audio, FAQ videos and channel-shift solutions.
ProcedureFlow makes your employees experts faster. By combining the power of a knowledge base, flow chart, and agent scripting, contact centres can reduce agent effort and provide the best possible customer experience.
Puzzel builds on 20 years’ heritage. It was one of the first pioneers to develop a cloud-based contact centre.
RingCentral utilises both CCaaS and UCaaS in the cloud to provide fresh approaches for Contact Centres and customer engagement at any size organisation.
Rostrvm Solutions is a leading software developer of rostrvm customer service hub applications, hosted and on-site. Meanwhile, poweredbyrostrvm delivers secure, cloud-based services to contact centres, which are fully scalable to suit the business’ needs.
Sabio Group delivers solutions and services that seamlessly combine digital and human interactions to support outstanding customer experiences.
Scorebuddy is quality assurance solution for scoring customer service calls, emails and web chat. It is a dedicated, stand-alone staff scoring system based in the cloud, requiring no integration.
Serenova has transformed the customer experience. Over a decade ago, we realised technology didn’t exist that could deliver immediate, consistent, and exceptional service. So, we created a true cloud contact centre solution that could.
Spearline is a technology company with a SaaS product that proactively monitors toll, toll-free, premium-rate numbers, and telecoms networks for audio quality and connectivity globally.
Speechmatics has used its decades of machine learning and research expertise to develop automatic speech recognition (ASR), available securely on-premises and in private or public clouds.
Syntec (formerly Syntec Telecom) provides an integrated suite of telephony and managed hosted services for efficient management of your calls and contact centre activities.
Sytel Limited delivers secure, resilient IP telephony and media infrastructure software for carriers, enterprises and hosted VoIP call centre providers, connecting and managing calls and media sessions, without boundary.
Talkdesk Enterprise Contact Center empowers companies to make customer experience a competitive advantage.
Raising Standards in Customer Operations.
Streamline communication strategies, enhance back office and front office collaboration, improve customer experience, boost performance and save costs while delivering interactions that count with West’s innovative, cloud-based technology solutions.
ZOOM guides contact centers towards elevating every customer encounter. Our software captures customer sentiment at the point of contact, providing actionable insights for improving customer experience, optimizing agent effectiveness and maintaining compliance.