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Call Centre Directory

A directory of the key companies operating in the call centre and contact centre industry.

Call Centre Helper Directory

Categories
Agent Coaching and Monitoring (5)
Agent Desktop (1)
Analytics (12)
Audio Messages and Branding (1)
Benchmarking (2)
Call Centre Recruitment (3)
Call Centre Software (22)
Call Handling and Answering (2)
Call Recording (8)
Cloud Solutions (21)
Consultancy (8)
Contact Centre Solutions (26)
Customer Experience (20)
Customer Relationship Management (CRM) (1)
Events & Conferences (1)
Headsets (1)
IVR (11)
Knowledge Management Systems (2)
Multi-channel communications (11)
PCI Compliance (5)
Performance Improvement (4)
Performance Management and Quality Monitoring (7)
Predictive Dialler (6)
Research (3)
Scripting (3)
Self Service (7)
Training (3)
Unified Communications (5)
Virtual Contact Centre and Homeworking (6)
Voice of the Customer (10)
Workforce Management and Workforce Optimisation (13)


8×8 is the world’s first Communications Cloud that easily and seamlessly connects employees, customers and applications to improve business performance for enterprises large and small, global and local.

Akixi is an award-winning company providing comprehensive call and contact analytics solutions. Our cloud-based reporting software offers unprecedented insight into how your contact processes are working and how you can optimize them for a game-changing, ultra-responsive customer experience.

Aspect helps enterprises break down the walls between people, processes, systems and data sources, empowering organisations to unite around the customer journey.

Empowering businesses to revolutionise the way in which they enhance their agent and customer journey. With no integration required, set-up is straightforward and simple.

Brainfood provides consultancy, master classes, whitepapers and webinars, keynote speaking and chairing for customer service leaders.

At Budd, our passion is “How do we stop doing dumb things to our customers and people?”. As consultants, we implement and host systematic, lean processes pioneered in great companies.

Business Systems is the UK’s largest independent provider of call recording and workforce optimisation technologies encompassing quality monitoring, analytics and workforce management solutions.

The UK’s most widely recognised industry expert in the recruitment and selection of Call and Contact Centre Management and support functions, Cactus Search have an enviable record of success.

Calabrio is the customer experience intelligence company that empowers organisations to enrich human interactions. Through AI-driven analytics, Calabrio uncovers customer behaviour and sentiment, and derives compelling insights from the contact centre.

CallMiner is the leading cloud-based customer interaction analytics solution for extracting business intelligence and improving agent performance across all contact channels.

Since 1999, Call Centre Associates have helped thousands of talented candidates and successful companies find each other. And they can help you too.

CCR is shaping the customer service industry with its latest in-house-developed EasyConnect Video that offers the ‘Perfect Customer Experience’ to businesses globally.

Using AI-powered text and speech analytics, the Clarabridge experience management platform enables brands to extract actionable insights from every customer interaction in order to grow sales, ensure compliance and increase operational efficiency.

ContactBabel is the contact centre industry expert. If you have a question about how the industry works, or where it’s heading, the chances are we have the answer.

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to help our customers recruit permanent and interim talent.

Enghouse Interactive delivers technology and expertise to help bring your customers closer to your business through its wide range of customer contact solutions.

EvaluAgent provide software and services that help contact centres engage and motivate their staff to deliver great customer experiences.

While there are many CRMs on the market, FIVE CRM is the most focused CRM for call centres. The system can be used either stand-alone or in conjunction with a dialler system such as TCN.

Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO, and AI to increase agent productivity and deliver tangible business results.

Refreshing business software that your teams will love.  All of our products are ready to go, easy to use and offer great value to any kind of business.

Genesys powers more than 25 billion of the world’s best customer experiences each year.

injixo is an online platform offering cloud-based services to contact centre professionals.

Intrado, formerly West, develops innovative cloud-based technology solutions that address these needs. Our global cloud-based UCaaS and CCaaS solutions deliver rich collaboration features, together with operational efficiencies and data-driven insights to improve organizational decision-making.

IPI powers over 4 million customer interactions every day. From our heritage delivering and supporting traditional contact centres, through to new innovations in AI, Chatbots and Robotic Process Automation.

Jabra gives contact centres a powerful way to satisfy more customers. Jabra headsets are designed to fit the unique needs of all types of contact centres, who want to exceed their customers expectations and deliver a superior customer experience, whilst […]

Jacada, Inc. helps enterprises reduce costs of operations significantly by deploying automation solutions and contextual bots.

Knowmax is an omnichannel knowledge management platform that is turning contact centres into resolution centres.

Mpathy Plus provides services at both a strategic and operational level. We work in all areas of customer experience, customer service and contact centres and have the experience to make things happen!

Natterbox delivers a global cloud telephony platform. Unique as the world’s 1st and only end-to-end telephony service to be 100% integrated and managed within the Salesforce platform.

Netcall Technology Ltd is a leading provider of customer engagement solutions.

Nexidia provides customer interaction analytics solutions with patented technologies and breakthrough applications that enable companies to drive business transformation by capturing, making sense of, and using the full range of communications they have with customers.

NICE inContact world’s No. 1 cloud customer experience platform CXone combines Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation.

NICE is a leading global enterprise software provider that enables organizations to improve customer experience and business results, ensure compliance and fight financial crime.

Noble Systems is a global leader in the customer communications industry, providing innovative solutions for Contact Centre, Workforce Management and Analytics technologies.

Every day we make customer engagement, chatbots, reputation management, data analysis and artificial intelligence even easier and more accessible for our customers.

Odigo helps large organisations connect with individuals through world-class, cloud-based contact centre solutions.

OPEX Hosting provides a full suite of ‘in-network’ telecommunications solutions: from our customer’s perspective these services require neither management nor maintenance on their part and we charge on a ‘usage-only’ basis.

An award-winning contact centre creative agency. Specialists in cost reduction and increased efficiency through creative audio, FAQ videos and channel-shift solutions.

ProcedureFlow makes your employees experts faster. By combining the power of a knowledge base, flow chart, and agent scripting, contact centres can reduce agent effort and provide the best possible customer experience.

RingCentral utilises both CCaaS and UCaaS in the cloud to provide fresh approaches for Contact Centres and customer engagement at any size organisation.

Rostrvm Solutions is a leading software developer of rostrvm customer service hub applications, hosted and on-site. Meanwhile, poweredbyrostrvm delivers secure, cloud-based services to contact centres, which are fully scalable to suit the business’ needs.

Sabio Group delivers solutions and services that seamlessly combine digital and human interactions to support outstanding customer experiences.

Serenova has transformed the customer experience. Over a decade ago, we realised technology didn’t exist that could deliver immediate, consistent, and exceptional service. So, we created a true cloud contact centre solution that could.

Syntec (formerly Syntec Telecom) provides an integrated suite of telephony and managed hosted services for efficient management of your calls and contact centre activities.

Sytel Limited delivers secure, resilient IP telephony and media infrastructure software for carriers, enterprises and hosted VoIP call centre providers, connecting and managing calls and media sessions, without boundary.

Talkdesk Enterprise Contact Center empowers companies to make customer experience a competitive advantage.

Raising Standards in Customer Operations.    

VCC Live is a worldwide Cloud-based Contact Center software provider, offering telecommunications services and solutions to companies aiming to excel their customer experience.

Vonage (formerly NewVoiceMedia) is redefining business communications, helping enterprises use fully-integrated unified communications, contact centre and programmable communications solutions via APIs.

 
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