Call Centre Directory

A directory of the key companies operating in the call centre and contact centre industry in the UK.

Call Centre Helper Directory

Categories
Agent Coaching and Monitoring (7)
Agent Desktop (4)
Analytics (10)
Audio Messages and Branding (1)
Automated Customer Surveys (1)
Benchmarking (3)
Call Centre Recruitment (3)
Call Centre Software (27)
Call Handling and Answering (3)
Call Recording (10)
Cloud Solutions (25)
Consultancy (9)
Contact Centre Solutions (37)
Customer Experience (22)
Customer Relationship Management (CRM) Systems (1)
Events & Conferences (1)
Franchising and Acquisitions (1)
Headsets (2)
Intraday Automation (1)
IVR (10)
Knowledge Management (2)
Multi-channel communications (16)
Outsourced Contact Centre Services (2)
PCI Compliance (5)
Performance Improvement (3)
Performance Management and Quality Monitoring (8)
Predictive Dialler (10)
Research (3)
Scripting (1)
Self Service (7)
Training (3)
Unified Communications (7)
Virtual Contact Centre and Homeworking (8)
Voice of the Customer (9)
Workforce Management and Workforce Optimisation (15)


8×8 is the world’s first Communications Cloud that easily and seamlessly connects employees, customers and applications to improve business performance for enterprises large and small, global and local.

Altitude helps companies engage customers and deliver great service with unified customer interaction management solutions for customer-centric companies.

Aspect helps enterprises break down the walls between people, processes, systems and data sources, empowering organisations to unite around the customer journey.

Brainfood provides consultancy, master classes, whitepapers and webinars, keynote speaking and chairing for customer service leaders.

Bright UK Ltd. measure and benchmark Performance, Employee engagement and Customer experience!

At Budd, our passion is “How do we stop doing dumb things to our customers and people?”. As consultants, we implement and host systematic, lean processes pioneered in great companies.

Business Systems is the UK’s largest independent provider of call recording and workforce optimisation technologies encompassing quality monitoring, analytics and workforce management solutions.

The UK’s most widely recognised industry expert in the recruitment and selection of Call and Contact Centre Management and support functions, Cactus Search have an enviable record of success.

CallMiner is the leading cloud-based customer interaction analytics solution for extracting business intelligence and improving agent performance across all contact channels.

Since 1999, Call Centre Associates have helped thousands of talented candidates and successful companies find each other. And they can help you too.

The CCP Network is growing fast with something to offer everyone in the contact centre world, whatever your role.

ContactBabel is the contact centre industry expert. If you have a question about how the industry works, or where it’s heading, the chances are we have the answer.

ContactOne provide an innovative omnichannel, cloud-based contact centre platform. It enables contact centres to communicate with customers via the customer’s media of choice with optional, post interaction CSAT for voice-of-the-customer (VoC) Insight.

Ctalk are a leading multi-channel contact centre software company providing unified business communication solutions for premise based, hosted or hybrid deployments.

With our expert advice and refreshingly simple customer feedback software you’ll become a hero in your company for improving customer retention, delivering outstanding service and helping your people develop and excel.

Diabolocom is a cloud contact centre solution provider and telecom operator.

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to help our customers recruit permanent and interim talent.

Ember is a business services group dedicated to helping organisations get more from their customer engagements and achieve tangible business benefits that deliver a material impact. We address customer management strategies, technical and operational capabilities through four integrated business.

Enghouse Interactive delivers technology and expertise to help bring your customers closer to your business through its wide range of customer contact solutions.

EvaluAgent provide software and services that help contact centres engage and motivate their staff to deliver great customer experiences.

As an award winning provider of outsourced UK contact centres, EWA has over 30 years experience in delivering brand dedicated, multi-channel contact centres and bureau-based solutions.

Five9 is a leading provider of cloud software for the enterprise contact center market.

GCI is one of the UK’s leading Converged ICT Services Providers. It provides a suite of managed services designed around five capability pillars: Cloud, Unified Communications, Security & Compliance, Network & Infrastructure, and Full IT Support.

Genesys powers more than 25 billion of the world’s best customer experiences each year.

Greenlight CRM solves all your call centre technology requirements in one hosted solution that’s easy to use, compliant, customisable and feature rich.

Hostcomm provides hosted telephony and contact centre services to businesses based on VoIP technologies. 

At IFS – mplsystems our vision is ‘to make complex service simple’: we design and deliver Omni-Channel Contact Centre, CRM Customer Service desktop and AI enabled Virtual Assistance solutions.

Inisoft is a dynamic and forward thinking software provider, specialising in contact center technology.

injixo is an online platform offering cloud-based services to contact centre professionals.

Interactions provides Intelligent Virtual Assistants that seamlessly combine Artificial Intelligence and human understanding to enable businesses and consumers to engage in productive conversations.

Jabra headsets are designed to fit the unique needs of contact centres that want to meet their customers whether they are – online or on the phone – using the latest acoustic and communications technology.

Jacada offers enterprises solutions that include customer service bots, agent desktop analytics & automation, to reduce operational costs and drive customer loyalty.

Knowledge Powered Solutions (KPS) specialise in providing Knowledge Management (KM) solutions for Call Centres, Service Desks and Shared Service Environments.

Kura provides award winning outsourced contact centre services from its four locations across the UK.

Monet Software is a global provider of workforce optimisation software solutions for contact centres and help desks.

Natterbox delivers a global cloud telephony platform. Unique as the world’s 1st and only end-to-end telephony service to be 100% integrated and managed within the Salesforce platform.

Netcall Telecom Limited is a leading provider of customer engagement solutions.

Cloud contact centre software for sales and service teams using Salesforce.

Nexidia provides customer interaction analytics solutions with patented technologies and breakthrough applications that enable companies to drive business transformation by capturing, making sense of, and using the full range of communications they have with customers.

NICE inContact world’s No. 1 cloud customer experience platform CXone combines Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation.

NICE is a leading global enterprise software provider that enables organizations to improve customer experience and business results, ensure compliance and fight financial crime.

Noble Systems is a global leader in the customer communications industry, providing innovative solutions for Contact Centre, Workforce Management and Analytics technologies.

Noda Contact Center is the company’s own all-in-one (C++, Java) IP solution. www.nodacontact.com

OPEX Hosting provides a full suite of ‘in-network’ telecommunications solutions: from our customer’s perspective these services require neither management nor maintenance on their part and we charge on a ‘usage-only’ basis.

Plantronics headsets are the first choice for office, contact centre and consumer users all over the world.

An award-winning contact centre creative agency. Specialists in cost reduction and increased efficiency through creative audio, FAQ videos and channel-shift solutions.

ProcessFlows cover every major area of unified communications to equip our customers with the tools they need to adapt to the evolving communications landscape.

Puzzel builds on 20 years’ heritage. It was one of the first pioneers to develop a cloud-based contact centre.

QStory is the UK’s first end-to-end intraday automation solution.

QuickScripts is a drag and drop workflow based interface that allows users to create and manage call scripts. The software application is easily customised with existing PBX platforms and integrates with CRM solutions.

RingCentral utilises both CCaaS and UCaaS in the cloud to provide fresh approaches for Contact Centres and customer engagement at any size organisation.

Rostrvm Solutions is a leading software developer of rostrvm customer service hub applications, hosted and on-site. Meanwhile, poweredbyrostrvm delivers secure, cloud-based services to contact centres, which are fully scalable to suit the business’ needs.

Sabio, winner of the 2015 Avaya Technical Excellence Award, is a customer contact technology specialist focused on delivering exceptional customer service strategies and solutions.

Scorebuddy is quality assurance solution for scoring customer service calls, emails and web chat. It is a dedicated, stand-alone staff scoring system based in the cloud, requiring no integration.

Serenova (formerly LiveOps Cloud) drastically reduces the complexity and frustration associated with multiple legacy tools and delivers greater insights into data and performance than ever before possible.

Storacall Voice Systems was founded in 1969 and specialise in the development, supply and installation of call processing, voice recording and agent training/development solutions. 

Syntec – integrated cloud contact centre management solutions

Sytel Limited delivers secure, resilient IP telephony and media infrastructure software for carriers, enterprises and hosted VoIP call centre providers, connecting and managing calls and media sessions, without boundary.

Raising Standards in Customer Operations.    

Workforce management can be complicated. Tymeshift makes it better. We build workforce management software to better manage your entire contact centre operations. Made exclusively for Zendesk.

As a leading global provider of hosted customer contact centre and unified communications solutions to enterprises, West Unified Communications is leading the transition to cloud-based contact centres.

The Zadarma Project provides small and medium size firms with VoIP services that significantly lower their phone costs and help them expand their business overseas.

ZaiLab is a next-generation software company specializing in omnichannel contact centre software based in the cloud.

Zendesk builds software for better customer relationships. We empower organizations to improve their customer engagement and better understand their customers.

 
 
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