Call Centre Directory

A directory of the key companies operating in the call centre and contact centre industry.

Call Centre Helper Directory

Categories
Agent Coaching and Monitoring (4)
Analytics (12)
Audio Messages and Branding (2)
Benchmarking (2)
Call Centre Recruitment (3)
Call Centre Software (25)
Call Recording (3)
Cloud Solutions (18)
Consultancy (9)
Contact Centre Solutions (27)
Customer Experience (22)
Customer Relationship Management (CRM) (1)
Events & Conferences (1)
Headsets (1)
IVR Solutions (9)
Knowledge Management Systems (2)
Multi-channel communications (10)
Outsourced Contact Centre Services (2)
PCI Compliance (4)
Performance Improvement (2)
Performance Management and Quality Monitoring (8)
Predictive Dialler (2)
Research (3)
Scripting (2)
Self Service (6)
Training (3)
Unified Communications (2)
Video Collaboration Solutions (1)
Virtual Contact Centre and Homeworking (11)
Virtual Desktop (1)
Voice of the Customer (7)
Workforce Management and Workforce Optimisation (11)


Introducing Experience Communications as a Service (XCaaS). 8×8 XCaaS delivers a single platform for cloud-native contact centre, voice, team chat, meetings, and embeddable communications. 

Akixi is an award-winning company providing comprehensive call and contact analytics solutions. Our cloud-based reporting software offers unprecedented insight into how your contact processes are working and how you can optimize them for a game-changing, ultra-responsive customer experience.

Alvaria was founded through the merger of Aspect Software and Noble Systems, technology leaders in Customer Experience (CX) and Workforce Engagement solutions

Brainfood provides consultancy, master classes, whitepapers and webinars, keynote speaking and chairing for customer service leaders.

At Budd, our passion is “How do we stop doing dumb things to our customers and people?”. As consultants, we implement and host systematic, lean processes pioneered in great companies.

Business Systems (UK) Ltd specialises in providing innovative Workforce Optimisation and Customer Insight technologies to Contact Centres.

The UK’s most widely recognised industry expert in the recruitment and selection of Call and Contact Centre Management and support functions, Cactus Search have an enviable record of success.

Calabrio is the customer experience intelligence company that empowers organisations to enrich human interactions. Through AI-driven analytics, Calabrio uncovers customer behaviour and sentiment, and derives compelling insights from the contact centre.

CallMiner is the leading cloud-based customer interaction analytics solution for extracting business intelligence and improving agent performance across all contact channels.

Multi award winning payment solution for contact centres.

Comdata is a leading innovative global service provider in Customer Management BPO with 30 years’ experience.

ContactBabel is the contact centre industry expert. If you have a question about how the industry works, or where it’s heading, the chances are we have the answer.

Contexta360 is a leading speech analytics and conversational intelligence company. We are a team of highly skilled software developers and computer scientists with a passion for artificial intelligence, speech-to-text, data science and natural language understanding.

Customer Touch Point specializes in long-term and instant impact customer experience solutions for organizations worldwide, providing the tools and support they need to deliver effortless customer experiences.

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to help our customers recruit permanent and interim talent.

Enghouse Interactive delivers technology and expertise to help bring your customers closer to your business through its wide range of customer contact solutions.

While there are many CRMs on the market, FIVE CRM, incorporating CallPro CRM, is the most focused CRM for call centres.

Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO, and AI to increase agent productivity and deliver tangible business results.

Genesys powers more than 25 billion of the world’s best customer experiences each year.

Infobip is a global cloud communications platform that enables businesses to build connected customer experiences across all stages of the customer journey.

We ensure that your IVR creates the best first impression with expertly designed call flows and IVR scripts combined with professionally recorded IVR voice messages.

Jabra headsets are designed to fit the unique needs of all types of contact centres, who want to exceed their customers expectations and deliver a superior customer experience, whilst ensuring productivity every day.

KMS Lighthouse drives smarter, better business interactions with its knowledge management solutions. When customers and employees have issues, Lighthouse illuminates the path with instant answers.

MaxContact is a leading cloud-based contact centre solution provider. With unrivalled technology and a fantastic 100% UK based team, we design and develop your solution based on your business requirements, so as your needs change, so do we.

Mitel helps businesses and service providers connect, collaborate and provide innovative services to their customers.

Mpathy Plus provides services at both a strategic and operational level. We work in all areas of customer experience, customer service and contact centres and have the experience to make things happen!

NICE is a leading global enterprise software provider that enables organizations to improve customer experience and business results, ensure compliance and fight financial crime.

NICE CXone combines best-in-class Omnichannel Routing, Workforce Engagement, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation.

NICE Nexidia provides industry leading easy to use, out-of-the-box contact center interaction analytics solutions that enable companies to drive business optimisation by consuming and visualising all customer interactions data for focused, informed decision making.

Noble Systems is a global leader in the customer communications industry, providing innovative solutions for Contact Centre, Workforce Management and Analytics technologies.

Nuance helps organisations deliver intelligent self-service and human-assisted solutions so customers can easily get what they need from your contact centre, website or mobile app – how, when and where they want.

Odigo helps large organisations connect with individuals through world-class, cloud-based contact centre solutions.

OpenText is a key player in driving the end-to-end digital experiences and customer journeys, one of the key drivers is retaining customers and turning them into advocates.

OPEX Hosting provides a full suite of ‘in-network’ telecommunications solutions: from our customer’s perspective these services require neither management nor maintenance on their part and we charge on a ‘usage-only’ basis.

Playvox equips modern businesses and BPOs with the most comprehensive, collaborative and insightful agent optimization suite of Quality Assurance, Performance Management, Coaching, Learning and Agent Motivation software.

An award-winning contact centre creative agency. Specialists in cost reduction and increased efficiency through creative audio, FAQ videos and channel-shift solutions.

ProcedureFlow makes your employees experts faster. By combining the power of a knowledge base, flow chart, and agent scripting, contact centres can reduce agent effort and provide the best possible customer experience.

RingCentral utilises both CCaaS and UCaaS in the cloud to provide fresh approaches for Contact Centres and customer engagement at any size organisation.

Sabio Group delivers solutions and services that seamlessly combine digital and human interactions to support outstanding customer experiences.

Sensée is the UK’s only specialist provider of flexible homeworking services using fully employed advisors and managers.

Spearline provides quality assurance tools for business communication services, allowing you to proactively manage your inbound and outbound voice, SMS, and Fax services.

Talkdesk is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a better way for businesses and customers to engage with one another.

Pre-employment call center agent assessment software helping you find, evaluate, and hire skilled customer service agents up to 50 times faster.

Raising Standards in Customer Operations.    

Voci Technologies leads the industry in technology designed to empower partners to unleash the value hidden within their customer’s voice data.

Vonage (formerly NewVoiceMedia) is redefining business communications, helping enterprises use fully-integrated unified communications, contact centre and programmable communications solutions via APIs.

Wisper develops and sells a workstation virtualization offer (ceBox@OS) without server infrastructure.

 
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