One in 25 Contact Centres Have Over 400 Agents Who Make Outbound Calls


How-many-agents-are-outbound-dialling-in-your-contact-centre

According to our poll, 4% of contacts centres confirmed that they had over 400 agents who make outbound calls. 

Poll – “How many agents are outbound dialling in your contact centre?” – answers

0 – 9 Agents: 26%
10 – 49 Agents: 38%
50 – 99 Agents: 9%
100 – 399 Agents: 23%
400+ Agents: 4%

Source: Call Centre Helper webinar: Three ways to maximise outbound dialling     Sample size – 88     Date: October 2012

Published On: 16th Jan 2013 - Last modified: 18th Sep 2019
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