According to our poll, 4% of contacts centres confirmed that they had over 400 agents who make outbound calls.
Poll – “How many agents are outbound dialling in your contact centre?” – answers
0 – 9 Agents: 26%
10 – 49 Agents: 38%
50 – 99 Agents: 9%
100 – 399 Agents: 23%
400+ Agents: 4%
Source: Call Centre Helper webinar: Three ways to maximise outbound dialling Sample size – 88 Date: October 2012
Author: Jo Robinson
Published On: 16th Jan 2013 - Last modified: 18th Sep 2019
Read more about - Archived Content, Outbound, Research
