Jennifer Waite - Call Centre Helper

Connect with Jennifer on LinkedIn "> Jennifer Waite - Call Centre Helper

Jennifer Waite

Jennifer Waite, Senior Manager, Sales Revenue Programs,
CCC Intelligent Solutions

Connect with Jennifer on LinkedIn

Recent Articles Most Viewed Articles

Five Coaching Tips For Contact Centre Agents That Work

Five Coaching Tips For Contact Centre Agents That Work

How Retirees Returning to the Workforce Benefits Your Contact Centre

How Retirees Returning to the Workforce Benefits Your…

How eLearning Solves Your Contact Centre’s Training Challenges

How eLearning Solves Your Contact Centre’s…

Cloud Contact Centre Best Practices You Should Use in 2022

Cloud Contact Centre Best Practices You Should Use in 2022

18 Goodwill Gestures to Build Better Employee Relationships

18 Goodwill Gestures to Build Better Employee…

5 Shopping Trends and What They Mean to Your Contact Centre

5 Shopping Trends and What They Mean to Your Contact…

Contact Centre Predictions for 2022

Contact Centre Predictions for 2022

6 Tips for Coaching Remote Contact Centre Agents

6 Tips for Coaching Remote Contact Centre Agents

The Biggest Problems Facing Contact Centres Today

The Biggest Problems Facing Contact Centres Today

The Future of Customer Communication

The Future of Customer Communication

Three Ways AI Improves Your Contact Centre

Three Ways AI Improves Your Contact Centre

23 Key Processes Call Centre Automation Can Simplify

23 Key Processes Call Centre Automation Can Simplify

Six Proven Methods for Raising Team Morale

Six Proven Methods for Raising Team Morale

13 Clever Tactics for Dealing With an Angry Phone Call

13 Clever Tactics for Dealing With an Angry Phone Call

20 Best Practices for Messaging Customers

20 Best Practices for Messaging Customers

Are You Doing Enough to Help New Starters Settle In?

How to Communicate Your QA Framework Clearly

Switch From Live Chat to Chatbots – Without Losing Customers

2026 Research: What Contact Centres Are Doing Right Now

CX Live’s The Experience Show Middle East 2026 Highlights

Webinar Replay: How to Tackle the Biggest Barriers to QA

AI in UK Contact Centres - The Reality

Upcoming Events

13th October 2026

What Drives Better Customer Service? – Webinar

14th October 2026

Unified Communications Expo (UCX) London 2026

Users Want Answers, Not Search Results

AI Call Scoring in Contact Centres: What Your QA Team Does Next

Upcoming Webinars

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?

Webinar: 10 Ways to Make 2027 a CX Success