Jennifer Waite Archives - Call Centre Helper

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Jennifer Waite

Jennifer Waite, Senior Manager, Sales Revenue Programs,
CCC Intelligent Solutions

Connect with Jennifer on LinkedIn

Recent Articles Most Viewed Articles

13 Clever Tactics for Dealing With an Angry Phone Call

13 Clever Tactics for Dealing With an Angry Phone Call

Contact Centre Predictions for 2022

Contact Centre Predictions for 2022

18 Goodwill Gestures to Build Better Employee Relationships

18 Goodwill Gestures to Build Better Employee…

The Biggest Problems Facing Contact Centres Today

The Biggest Problems Facing Contact Centres Today

23 Key Processes Call Centre Automation Can Simplify

23 Key Processes Call Centre Automation Can Simplify

20 Best Practices for Messaging Customers

20 Best Practices for Messaging Customers

The Future of Customer Communication

The Future of Customer Communication

Five Coaching Tips For Contact Centre Agents That Work

Five Coaching Tips For Contact Centre Agents That Work

How eLearning Solves Your Contact Centre’s Training Challenges

How eLearning Solves Your Contact Centre’s…

Six Proven Methods for Raising Team Morale

Six Proven Methods for Raising Team Morale

How Retirees Returning to the Workforce Benefits Your Contact Centre

How Retirees Returning to the Workforce Benefits Your…

5 Shopping Trends and What They Mean to Your Contact Centre

5 Shopping Trends and What They Mean to Your Contact…

6 Tips for Coaching Remote Contact Centre Agents

6 Tips for Coaching Remote Contact Centre Agents

Three Ways AI Improves Your Contact Centre

Three Ways AI Improves Your Contact Centre

Cloud Contact Centre Best Practices You Should Use in 2022

Cloud Contact Centre Best Practices You Should Use in 2022

What to Do With an Agent Who’s Suddenly Lost Their Confidence

10 Sure-Fire Ways to Undermine Compliance

The Do’s and Don’ts of Implementing Analytics

Just 23% Optimise Automation With CX Insights, CallMiner Report Finds

Vonage Named Major Provider in Emerging ICX Category

The 2026 UK Contact Centre Conduct Risk Report

See What Contact Centre AI Can Really Do

Upcoming Events

22nd September 2026

Streamlined Processes and Adaptive Workflows for Superior Results – Webinar

24th September 2026

CX Excellence Masterclass: Explore the Link Between QA and CX

Where Are You on Your AI Journey?

Every CIO Is Now a Governance Officer. Most Didn’t Apply for the Job.

Upcoming Webinars

Webinar: Are You Wasting Your CX Data’s Potential?

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action