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Managing Dialler Data is the Most Common Outbound Dialling Problem

What-problems-do-you-face-with-outbound-dialling

Published On: 17th Feb 2014 10:11 - Modified: 18th Sep 2019

According to our poll, 51% contact centres have difficulties with the management of dialler data, making it the most common outbound dialling issue.

Other problems include motivating/incentivising staff (49%), getting more sales (39%), as well as blending inbound and outbound contacts.

Poll – “What problems do you face with outbound dialling?” – answers

Ofcom rules – 18%
Managing dialler data – 51%
Blending inbound and outbound – 33%
Motivating/incentivising staff – 49%
Getting more sales – 39%

(Multiple answers were allowed during this poll, so the total does not add up to 100%.)

Source: Call Centre Helper webinar: Three ways to maximise outbound dialling Sample size – 88 Date: October 2012

Author
Jo Robinson

Jo Robinson is the Operations Manager at Call Centre Helper and has worked here since 2007. Jo quality checks a large number of the articles, and is also responsible for caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

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Managing Dialler Data is the Most Common Outbound Dialling Problem

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