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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
Case Study: Comdata’s Consistent Process Drives…
Zoom Contact Center Powers Up with Calabrio
Jabra Expands the Evolve2 Range
Case Study: CX and Digital Transformation Within the…
Case Study: Sykes Speeds Up Onboarding
Five9 Expands Partnership with Invoca
Finalists Announced for Contact Centre Awards
Introducing SmartScore Powered by ChatGPT
What Are You Doing for Red Nose Day?
CX Translate Opens the Door to International Understanding
Case Study: Webhelp Improves Engagement, Learning &…
NICE Surpasses Milestone of 1 Million Agents on CXone
8×8 Introduces Innovative AI-Driven Platform…
Case Study: Ceredigion County Council
Case Study: Verizon’s Cellular Sales Drives…
GN Audio and Jabra Goes Live with Ivalua
Contact Centre and Customer Services Summit 2023
LanguageLoop Implements NICE CXone
Centrical Transforms Customer Calls
Drive CX Efficiencies With Data You Can Trust
Jabra Launches Next-Gen Professional Speakerphones
Case Study: Microsoft Drives Down Absenteeism
How AI Simulators Act as an Alternative to Hope
Case Study: Arvato Cloud-First Strategy
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Take the “Fear Factor” Out of Agent Role Play
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Top Games to Reinforce Agent Skills and Knowledge
Netcall and Box Partner to Make Information More Accessible
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What Contact Centres Are Doing Right Now - 2026 Edition
White Paper: Three Ways to Make Automated Customer Experiences More Human
10th November 2026
Future-Ready Planning: Trends and Skills for Modern Planners – Webinar
11th November 2026
Preparing for 2027: What the Latest Research Tells Us – Webinar
The Discipline Behind Achieving a ‘Return on Intelligence’
7 Outbound Dialler Features You Need In Your Call Centre
Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?
Webinar: 10 Ways to Make 2027 a CX Success