The Largest Online Community for Contact Centre Professionals

Home LinkedIn YouTube
Search
Menu
Close Close
LinkedIn YouTube
Open Sidebar

Industry News

Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.

Vendor Filter Filter
Recent Articles Most Viewed Articles

Vendor

Swinton Group Boosts Net Promoter Score by 11%

Swinton Group Boosts Net Promoter Score by 11%

IPI Picks Up Award at Genesys Partner Vision 2020

IPI Picks Up Award at Genesys Partner Vision 2020

Wisper Acquires Avencall Xivo

Wisper Acquires Avencall Xivo

Upcoming Webinar: What Impact Will Brexit Have on the Contact Centre?

Upcoming Webinar: What Impact Will Brexit Have on the…

Brits Prefer to Speak to Businesses on Zoom Rather Than With Their Parents

Brits Prefer to Speak to Businesses on Zoom Rather Than…

Winner of Business Phone System of the Year Announced

Winner of Business Phone System of the Year Announced

The Best and Worst Sectors for Customer Service Are Revealed…

The Best and Worst Sectors for Customer Service Are…

The North East Contact Centre Industry Announce 2020 Award Winners

The North East Contact Centre Industry Announce 2020…

Sensée Strikes Gold at the 2020 South West Contact Centre Awards

Sensée Strikes Gold at the 2020 South West Contact…

Spearline Introduce Latency Testing

Spearline Introduce Latency Testing

Vonage Partners with MODRON

Vonage Partners with MODRON

Lifesize Announces Partnership with Omilia

Lifesize Announces Partnership with Omilia

Clarabridge CX Analytics Now Available On Oracle Cloud Marketplace

Clarabridge CX Analytics Now Available On Oracle Cloud…

NICE Named a Leader in Intelligent Authentication and Fraud Prevention

NICE Named a Leader in Intelligent Authentication and…

Recorded Webinar: Voice Is Your New Brand Currency

Recorded Webinar: Voice Is Your New Brand Currency

Case Study: Hillarys Embarks on a Digital Transformation Journey

Case Study: Hillarys Embarks on a Digital Transformation…

Customer Experience Heroes: Connecting Lives Amid Destruction

Customer Experience Heroes: Connecting Lives Amid…

New Technology Translates Audio Conversations for Jabra Users

New Technology Translates Audio Conversations for Jabra…

NICE Unveils New Fraud Prevention Software

NICE Unveils New Fraud Prevention Software

Jacada and Servion Join Forces

Jacada and Servion Join Forces

Rectangle Health Makes Strides in Improving Customer Service Efficiency

Rectangle Health Makes Strides in Improving Customer…

Tricolor Deploys an Advanced Omnichannel Contact Centre

Tricolor Deploys an Advanced Omnichannel Contact Centre

Hotelbeds’ Contact Centre Handles the Challenges of a Global Pandemic

Hotelbeds’ Contact Centre Handles the Challenges…

See Verint Monet Workforce Management in Action

See Verint Monet Workforce Management in Action

Close Close
Top Stories

How to Manage Agent Workarounds and Shortcuts

Have IVRs Had Their Day?

Key Questions to Help You Decide What to Automate

Latest News

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Resources

Customer Operations Case Study Pack

Webinar Replay: Are You Wasting Your CX Data’s Potential?

Upcoming Events

29th September 2026

2026 QATC Annual Conference

30th September 2026

Customer Experience Live Show Middle East 2026

Latest Blogs

Customer Satisfaction Survey Best Practices: A Complete Guide

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?