The Largest Online Community for Contact Centre Professionals
Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
Talkdesk Leads G2 Summer 2020 Reports
Homeless Link Handles a 250% Increase in Calls
SITA Improves Customer Experience for Air Passengers…
Sabio Group Acquires Coverage Group in France
Sytel Releases Fully Blended Contact Centre Platform
NICE Named Market Share Leader
UK Healthcare Contact Centre Moves 2,000 Agents to the…
Consulting Firm Selects Talkdesk to Power Remote CX…
Calabrio Named a Top Workplace Seven Times Running
RingCentral Announces Cloud PBX for Microsoft Teams
Vonage Launches New Virtual Assistant
Mindful Chef Upgrades Its Contact Centre Technology
Koopid Teams Up With Vonage
The Evolving World of Work for Contact Centres
Sales Leaders Are Confident About a Permanent Switch to…
Talkdesk Performs Well In G2 Report
NICE Named a Leader in Journey Orchestration
Nuance Add to Their Roster of Security Solutions
Freshworks Announces Strategic Partnership with TCS
UK Workers Claim to Be More Productive at Home
Poly Help LCRcom Strengthen Their Cloud Technology
NICE Partners With ISG
The Trevor Project Transitions to Full-Time Remote Working
COVID-19 Home Testing Kit Provider Deploys New Contact…
The Latest Customer Contact Research, Reports and White Papers straight to your inbox!
Get the latest insights from Call Centre Helper by signing up for our email content.
What are you interested in?
What Is Our Metric Fixation Really Costing Us?
Keep Your Finger on the Pulse of What Agents Think
Tactics to Manage QA Well During Seasonal Peaks
Zoom Launches New AI Features for Customer Experience
Peopleware to Showcase AI-Native WFM at Contact Centre Expo
Webinar Replay: How to Turn Customer Feedback into Action
eBook: Capacity Planning for Contact Centre BPOs
14th October 2026
Unified Communications Expo (UCX) London 2026
26th October 2026
ICMI Contact Center Expo 2026
Q&A: The Role of AI When Every Second Counts
Why QA and CSAT Scores Don’t Always Match
Webinar: Should Voice Agents Replace IVRs?
Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?
Webinar: 10 Ways to Make 2027 a CX Success