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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
Vonage Releases a Unified Communications Solution
Webcam Woes Top List of COVID-19 Customer Complaints
Trust Business Partners and Koopid Announce Partnership
Freshworks Integrates With Slack
Video Communication Soars During COVID-19 Crisis
Genesys Announce New Amazon Web Services Connection
Jabra Team ‘Brave the Shave’ for the NHS
Talkdesk Launch a New Job Platform for Contact Centre…
Talkdesk Included in 2020 List of Best Software Companies
PCI DSS-Compliant Card Payment Services Launched for…
Two-Thirds of Adults Have Experienced “Phone…
Natterbox Accelerate Global Expansion
RAM Tracking Avoids Disruption During COVID-19 Crisis
Tandem Bank Strengthens Its Customer Service Operations
Doctolib Creates Innovative Telehealth Service
Nuance Introduces AI That Eliminates Putting Customers…
Funlab Enhances Its Customer Service Offering
CitNOW Moves to the Cloud
Crunch Transforms Its Business Communications
Coronavirus: Jacada Offers Easy-to-Launch Automation…
Healthcare Company Moves Thousands of Seats to the Cloud
COVID-19: NICE Reports a Surge in Self-Service…
Genesys Help Organizations Move to the Cloud in 48 Hours
RingCentral Release New Video Platform
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