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Industry News

Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.

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Vonage Launches New Cloud Security Capabilities

Vonage Launches New Cloud Security Capabilities

Enghouse Interactive Announce New Integrations With MS Teams

Enghouse Interactive Announce New Integrations With MS…

Freshworks Launches Freshsuccess

Freshworks Launches Freshsuccess

Leading Through Crisis in a Human Way – The Webinar Series

Leading Through Crisis in a Human Way – The…

IT Naturally Moves to the Cloud in Just Five Days

IT Naturally Moves to the Cloud in Just Five Days

Poly Launches New Bluetooth Headset Solution

Poly Launches New Bluetooth Headset Solution

Jabra Announces Its New Evolve2 Headset Range

Jabra Announces Its New Evolve2 Headset Range

Fraudsters Are Taking Advantage of the Coronavirus Panic

Fraudsters Are Taking Advantage of the Coronavirus Panic

Maintaining Service Quality Remotely: The Webinar Series On Demand Now

Maintaining Service Quality Remotely: The Webinar Series…

Sabio Acquires DVELP

Sabio Acquires DVELP

Vonage Announces Brand Revitalization

Vonage Announces Brand Revitalization

NICE Release Special Homeworking Solution in Response to COVID-19

NICE Release Special Homeworking Solution in Response to…

Vodafone Germany Adds WhatsApp to Their Contact Centre

Vodafone Germany Adds WhatsApp to Their Contact Centre

Business Systems Partners with Cloud9

Business Systems Partners with Cloud9

Ibotta Improves Remote Workforce Management and Engagement

Ibotta Improves Remote Workforce Management and Engagement

RingCental Offers Three Months of Its Cloud-Based Phone System for Free

RingCental Offers Three Months of Its Cloud-Based Phone…

NICE inContact Expands Support During Coronavirus Outbreak

NICE inContact Expands Support During Coronavirus Outbreak

Genesys Acquire nGUVU

Genesys Acquire nGUVU

VCC Live Raises $2.4 Million to Expand Services

VCC Live Raises $2.4 Million to Expand Services

Coronavirus Impacts International Telecoms in China and South Korea

Coronavirus Impacts International Telecoms in China and…

Genesys Cloud Now Available on AWS Marketplace

Genesys Cloud Now Available on AWS Marketplace

NICE Celebrates Gartner Magic Quadrant Results

NICE Celebrates Gartner Magic Quadrant Results

IPI and UK Youth Help Young People Build Bright Futures

IPI and UK Youth Help Young People Build Bright Futures

Calabrio Recognized in Gartner’s Magic Quadrant

Calabrio Recognized in Gartner’s Magic Quadrant

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Top Stories

Have IVRs Had Their Day?

Key Questions to Help You Decide What to Automate

How Can Resource Planners Help Reduce Frontline Stress?

Latest News

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Resources

Webinar Replay: Are You Wasting Your CX Data’s Potential?

CX Landscape Report 2026

Upcoming Events

29th September 2026

Deployed Isn’t Done: Turning AI Investment into Customer Outcomes – Webinar

29th September 2026

2026 QATC Annual Conference

Latest Blogs

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

Low-Code Use Cases With Real-World Examples

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?