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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.

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New Report Finds 96% of CX Leaders Prioritize AI

New Report Finds 96% of CX Leaders Prioritize AI

Five9 and ServiceNow’s Partnership Delivers “Fusion”

Five9 and ServiceNow’s Partnership Delivers…

Sabio Drives Contact Centre Gains for ESP Group

Sabio Drives Contact Centre Gains for ESP Group

Calabrio Launches Its Workforce Intelligence Solution at C3

Calabrio Launches Its Workforce Intelligence Solution at…

Content Guru Exemplary Vendor in Six ISG Reports

Content Guru Exemplary Vendor in Six ISG Reports

8×8 Enters a Strategic Partnership With ULAP

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Gartner Releases Magic Quadrant for CCaaS 2025

Gartner Releases Magic Quadrant for CCaaS 2025

Genesys Launches Advanced Agentic AI at Xperience 2025

Genesys Launches Advanced Agentic AI at Xperience 2025

RingCentral Seals Deal for AI WFM Provider – CommunityWFM

RingCentral Seals Deal for AI WFM Provider –…

NiCE Completes $955 Million Cognigy Acquisition

NiCE Completes $955 Million Cognigy Acquisition

DTX London 2025 – Marking 20 Years of Business Transformation

DTX London 2025 – Marking 20 Years of Business…

Talkdesk Expands Collaboration With HubSpot Through New Integration

Talkdesk Expands Collaboration With HubSpot Through New…

Synthflow Launches Memory Feature to AI Voice Agents

Synthflow Launches Memory Feature to AI Voice Agents

Customer Engagement Summit 2025

Customer Engagement Summit 2025

Opus Research Names Five9 a Leader in Pragmatic AI

Opus Research Names Five9 a Leader in Pragmatic AI

Content Guru Secures Six Industry Award Nominations

Content Guru Secures Six Industry Award Nominations

Uniphore Announces Acquisition of Orby AI

Uniphore Announces Acquisition of Orby AI

CX Award Wins – August 2025

CX Award Wins – August 2025

$2B Thoma Bravo Acquisition Unites Verint and Calabrio

$2B Thoma Bravo Acquisition Unites Verint and Calabrio

Five9 Earns Triple Recognition in 2025 Metrigy Awards

Five9 Earns Triple Recognition in 2025 Metrigy Awards

Assembled Rolls Out AI-Powered Support Orchestration Suite

Assembled Rolls Out AI-Powered Support Orchestration Suite

World’s First Independent BPO Accreditation Launches

World’s First Independent BPO Accreditation Launches

Talkdesk Connects Advanced Dialer with Epic Integration

Talkdesk Connects Advanced Dialer with Epic Integration

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Top Stories

Smarter Ways to Close the Loop on Customer Feedback

Top Games to Reinforce Agent Skills and Knowledge

How to Speed Up and Simplify Your Security Process

Latest News

Five9 to Acquire Level AI in $325 Million Deal

Salesforce to Acquire Cresta to Expand AI Voice Capabilities

Resources

Webinar Replay: Should Voice Agents Replace IVRs?

See What Contact Centre AI Can Really Do

Upcoming Events

10th November 2026

Future-Ready Planning: Trends and Skills for Modern Planners – Webinar

11th November 2026

Preparing for 2027: What the Latest Research Tells Us – Webinar

Latest Blogs

The Discipline Behind Achieving a ‘Return on Intelligence’

7 Outbound Dialler Features You Need In Your Call Centre

Upcoming Webinars

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success