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Hannah joined Call Centre Helper as Digital Content Assistant in 2024.
Category
Motivational Games for Call Centres
The Right Words and Phrases to Use on a Sales Call
99 Ways to Change Your Contact Centre
What is an Account Code?
What is Available Time?
Battling Anxiety When Dealing With Customers
CX Award Wins – August 2025
Synthflow Launches Memory Feature to AI Voice Agents
Scorebuddy Launches GenAI Boosting QA Efficiency
Synthflow and 8×8 Announce New Partnership
The Ultimate Guide to Average Speed of Answer (ASA)
New Report Suggests Agentic AI Will Handle 68% of Interactions by 2028
8 Benchmarks for Improving Live Chat Performance
Games Ideas for An Office Olympic Themed Incentive
What Is Shrinkage?
10 Ways to Reduce Repeat Calls in Your Contact Centre
10 Essential Techniques to Handle an Angry Customer
The Ultimate Guide to Call Centre Agent Performance Dashboards
14 Live Chat Best Practices for Better Customer Support
10 Sales Tips Every Call Centre Agent Needs to Know
Zoom Partners with Google to Power Next-Gen AI Tools
10 Ways to Improve Call Abandon Rate
NICE Named CCaaS Leader in Forrester 2025 Report
The Bradford Factor – Improving Contact Centre Absenteeism
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10 Top Ideas We Heard From Oxfordshire County Council
How to Manage Agent Workarounds and Shortcuts
Have IVRs Had Their Day?
8×8 Wins Four Stevie Awards for Technology and Service
Content Guru Wins Two Cloud Excellence Awards
Customer Operations Case Study Pack
Webinar Replay: Are You Wasting Your CX Data’s Potential?
29th September 2026
2026 QATC Annual Conference
30th September 2026
Customer Experience Live Show Middle East 2026
How To Manage Your AI Agent Like A Human
Customer Satisfaction Survey Best Practices: A Complete Guide
Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)
Webinar: How to Turn Customer Feedback into Action
Webinar: Should Voice Agents Replace IVRs?