Gerry Brown - Call Centre Helper

Connect with Gerry on LinkedIn "> Gerry Brown - Call Centre Helper

Gerry Brown

Gerry Brown is Chief Customer Rescue Officer at The Customer Lifeguard.

He helps businesses save customers at risk and breathe life into their customer service operations and customer experience strategy.

He provides strategic, operational, and educational support through keynote presentations, workshops, seminars and consultancy engagements based on the Four Principles that underpin Customer Inspired Thinking as the driver for improvement.

Connect with Gerry on LinkedIn

Recent Articles Most Viewed Articles

16 Ways to Reduce AHT – Without Damaging the Customer Experience

16 Ways to Reduce AHT – Without Damaging the Customer…

Expert Strategies to Improve Customer Happiness

Expert Strategies to Improve Customer Happiness

How to Improve the Customer Experience – With a Checklist

How to Improve the Customer Experience – With a Checklist

What is Service Recovery – With Examples

What is Service Recovery – With Examples

5 Great Methods to Improve Your Customer Satisfaction Score

5 Great Methods to Improve Your Customer Satisfaction…

Recorded Webinar: The Digital Customer Experience: What Does Great Look Like?

Recorded Webinar: The Digital Customer Experience: What…

The Long List of Things That Can Destroy Your Customer Service

The Long List of Things That Can Destroy Your Customer…

The Four Key Principles of the Customer Experience

The Four Key Principles of the Customer Experience

Recorded Webinar: Good Customer Experience Does Not Happen by Accident

Recorded Webinar: Good Customer Experience Does Not…

How to Build Rapport on the Phone – With Examples

How to Build Rapport on the Phone – With Examples

20 Things Advisors Can Do to Improve the Customer Experience

20 Things Advisors Can Do to Improve the Customer…

Recorded Webinar: 5 Ways to get Agents to Improve Customer Experience

Recorded Webinar: 5 Ways to get Agents to Improve…

The Best KPIs to Use in Your Call Centre

The Best KPIs to Use in Your Call Centre

Recorded Webinar: The Best KPIs to Use in Your Contact Centre

Recorded Webinar: The Best KPIs to Use in Your Contact…

Recorded Webinar: 10 Ways to Exceed Your Customers’ Expectations

Recorded Webinar: 10 Ways to Exceed Your…

Recorded Webinar: Making Customers Lives Easier

Recorded Webinar: Making Customers Lives Easier

4 Ways to Get Your Customers Singing a Different Tune

4 Ways to Get Your Customers Singing a Different Tune

Recorded Webinar: 7 Ways to Improve Customer Satisfaction

Recorded Webinar: 7 Ways to Improve Customer Satisfaction

How to Manage Agent Workarounds and Shortcuts

Have IVRs Had Their Day?

Key Questions to Help You Decide What to Automate

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Customer Operations Case Study Pack

Webinar Replay: Are You Wasting Your CX Data’s Potential?

Upcoming Events

29th September 2026

Deployed Isn’t Done: Turning AI Investment into Customer Outcomes – Webinar

29th September 2026

2026 QATC Annual Conference

Customer Satisfaction Survey Best Practices: A Complete Guide

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?