Martin Jukes - Page 2 of 2 - Call Centre Helper

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Martin Jukes

Martin Jukes, Managing Director, Mpathy Plus

Martin draws on over 25 years’ experience in customer service and CX to help organizations improve their performance and provide better experiences for customers and their people.

Connect with Martin on LinkedIn

Recent Articles Most Viewed Articles

The Contact Centre Podcast: Catch-up with Every Episode So Far!

The Contact Centre Podcast: Catch-up with Every Episode…

9 Ways That the Contact Centre Advisor Role Will Change in the Future

9 Ways That the Contact Centre Advisor Role Will Change…

Mpathy Plus

Recorded Webinar: The New Rules for Customer Experience

Recorded Webinar: The New Rules for Customer Experience

How to Create a Contact Centre Quality Scorecard – With a Template Example

How to Create a Contact Centre Quality Scorecard –…

10 Ways to Control Contact Centre Attrition

10 Ways to Control Contact Centre Attrition

Recorded Webinar: The Best Ways to Design a Quality Scorecard

Recorded Webinar: The Best Ways to Design a Quality…

How to Calculate Absenteeism – with Formula

How to Calculate Absenteeism – with Formula

Self-Service Design – How to Create the Best Possible Experience

Self-Service Design – How to Create the Best…

Recorded Webinar: Boosting Agent Productivity & Call Centre Efficiency

Recorded Webinar: Boosting Agent Productivity &…

25 Tips to Make Your Telesales People More Productive

25 Tips to Make Your Telesales People More Productive

Recorded Webinar: 5 Key Features of Call Centre Design

Recorded Webinar: 5 Key Features of Call Centre Design

What Makes Smaller Contact Centres so Different?

Recorded Webinar: 20 Tips for Improving Average Handling Time (AHT)

Recorded Webinar: 20 Tips for Improving Average Handling…

20 Predictions for the Contact Centre of the Future

20 Predictions for the Contact Centre of the Future

How to Setup a Call Centre from Scratch – The Checklist

How to Setup a Call Centre from Scratch – The…

Why reducing call duration may be missing the point!

Why reducing call duration may be missing the point!

How to Manage Agent Workarounds and Shortcuts

Have IVRs Had Their Day?

Key Questions to Help You Decide What to Automate

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Customer Operations Case Study Pack

Webinar Replay: Are You Wasting Your CX Data’s Potential?

Upcoming Events

29th September 2026

2026 QATC Annual Conference

30th September 2026

Customer Experience Live Show Middle East 2026

Customer Satisfaction Survey Best Practices: A Complete Guide

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?