Essential Call Centre Tools - Page 2 of 2 - Call Centre Helper

Essential Call Centre Tools

Free Contact Centre Tools including a selection of forecasting, scheduling workforce planning and quality monitoring tools.

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Training Cheat Sheet – Coaching

Training Cheat Sheet – Coaching

Training Cheat Sheet – Building Great Rapport

Training Cheat Sheet – Building Great Rapport

Training Cheat Sheet – Handling Customer Objections

Training Cheat Sheet – Handling Customer Objections

Training Cheat Sheet – Effective Sales Questioning

Training Cheat Sheet – Effective Sales Questioning

Space Race Call Centre Game Template

Space Race Call Centre Game Template

Training Cheat Sheet – Closing Techniques

Training Cheat Sheet – Closing Techniques

Call Centre Homeworking Checklist

Call Centre Homeworking Checklist

Training Cheat Sheet – Emotional Intelligence

Training Cheat Sheet – Emotional Intelligence

Training Cheat Sheet – Effective Questioning

Training Cheat Sheet – Effective Questioning

Training Cheat Sheet – Handling Difficult Customers

Training Cheat Sheet – Handling Difficult Customers

Snakes and Ladders Call Centre Game Template

Snakes and Ladders Call Centre Game Template

Free Call Monitoring and Evaluation Form – Excel Template

Free Call Monitoring and Evaluation Form – Excel…

A Ready-Made Customer Satisfaction Survey Template

A Ready-Made Customer Satisfaction Survey Template

Create your own wallboard messages in PowerPoint

Create your own wallboard messages in PowerPoint

Key Questions to Help You Decide What to Automate

How Can Resource Planners Help Reduce Frontline Stress?

10 Steps to a Better CX Ambassador Programme

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Webinar Replay: Are You Wasting Your CX Data’s Potential?

CX Landscape Report 2026

Upcoming Events

29th September 2026

Deployed Isn’t Done: Turning AI Investment into Customer Outcomes – Webinar

29th September 2026

2026 QATC Annual Conference

What The New Compliance Rules Mean For Your Contact Centre

Customers Still Want Email: Why AI Email Triage Beats Channel Deflection

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?