Essential Call Centre Tools - Page 2 of 2 - Call Centre Helper

> Essential Call Centre Tools - Page 2 of 2 - Call Centre Helper

Essential Call Centre Tools

Free Contact Centre Tools including a selection of forecasting, scheduling workforce planning and quality monitoring tools.

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Space Race Call Centre Game Template

Space Race Call Centre Game Template

Create your own wallboard messages in PowerPoint

Create your own wallboard messages in PowerPoint

What are Erlangs?

What are Erlangs?

Interactive Training Sheet – Building Rapport

Interactive Training Sheet – Building Rapport

Call Centre Homeworking Checklist

Call Centre Homeworking Checklist

Training Cheat Sheet – Motivating Teams

Training Cheat Sheet – Motivating Teams

Training Cheat Sheet – Managing Performance

Training Cheat Sheet – Managing Performance

Training Cheat Sheet – Influence

Training Cheat Sheet – Influence

Training Cheat Sheet – Creating Advocates

Training Cheat Sheet – Creating Advocates

The Customer Experience Checklist

The Customer Experience Checklist

Staff Engagement Checklist

Staff Engagement Checklist

Cheat Sheet – Customer Service Apology Statements

Cheat Sheet – Customer Service Apology Statements

Speech Analytics Checklist – Free Download

Speech Analytics Checklist – Free Download

Example Holiday Booking Guidelines

Example Holiday Booking Guidelines

How Can Resource Planners Help Reduce Frontline Stress?

10 Steps to a Better CX Ambassador Programme

What to Do With an Agent Who’s Suddenly Lost Their Confidence

Evaluagent Earns 44 G2 Badges in Fall 2026 Report

CallMiner Named Strong Performer in Forrester Wave

Report: Frost Radar for EMEA Customer Experience Platforms 2026

The 2026 UK Contact Centre Conduct Risk Report

Upcoming Events

22nd September 2026

Streamlined Processes and Adaptive Workflows for Superior Results – Webinar

24th September 2026

CX Excellence Masterclass: Explore the Link Between QA and CX

Are Contact Centres Creating Their Own Vulnerable Customer Failures?

AI Minutes, Tokens, or Outcomes? Rethink What You’re Actually Paying For

Upcoming Webinars

Webinar: Are You Wasting Your CX Data’s Potential?

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action