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Essential Call Centre Tools

Free Contact Centre Tools including a selection of forecasting, scheduling workforce planning and quality monitoring tools.

Recent Articles Most Viewed Articles
Excel Based Erlang Calculator for Contact Centres – with Maximum Occupancy

Excel Based Erlang Calculator for Contact Centres – with…

Free Call Monitoring and Evaluation Form – Excel Template

Free Call Monitoring and Evaluation Form – Excel…

Erlang C Formula – Made Simple With an Easy Worked Example

Erlang C Formula – Made Simple With an Easy Worked…

Contact Centre Dashboard Excel Template – FREE Download

Contact Centre Dashboard Excel Template – FREE…

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Erlang Calculation – An Introduction

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A Ready-Made Customer Satisfaction Survey Template

A Ready-Made Customer Satisfaction Survey Template

Training Cheat Sheet – Handling Difficult Customers

Training Cheat Sheet – Handling Difficult Customers

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Excel Schedule Adherence Template – Free Download

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Snakes and Ladders Call Centre Game Template

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A Beginner’s Guide to the Erlang A Formula

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Training Cheat Sheet – Handling Customer Objections

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Training Cheat Sheet – Effective Questioning

Training Cheat Sheet – Building Great Rapport

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Experimental Online Call Centre Forecasting Tool

Experimental Online Call Centre Forecasting Tool

Training Cheat Sheet – Effective Sales Questioning

Training Cheat Sheet – Effective Sales Questioning

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Training Cheat Sheet – Emotional Intelligence

New Version of Excel-Based Erlang Calculator for Contact Centres

New Version of Excel-Based Erlang Calculator for Contact…

Training Cheat Sheet – Closing Techniques

Training Cheat Sheet – Closing Techniques

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