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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
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Graphisoft Project With Sabio Group Leads to Award Success
Case Study: Sutton Council Delivers on Their Promise of…
8×8 Unveils Latest Enhancements to Customer…
Ditch Unreliable Customer Surveys With New xNPS
Playvox and Freshworks Partner to Revolutionize…
Sabio Launches New WFM eBook to Maximize Contact Centre…
Swisscom and Genesys Team Up For Next-Gen CX and…
Case Study: Lifeplus Boosts CSAT to 94.8%
Accelerate the Future of AI-Powered Experience…
Zendesk, AWS & Anthropic Combine to Deliver…
New AI-Driven Bot Analytics to Enhance Quality Management
8×8 Launches Operator Connect
Evaluagent Takes Bronze in Stevie Awards
Zoom Workplace Makes It Easier to Connect
Case Study: Royal Borough of Kingston Council…
Evaluagent and Assembled Unite to Boost Employee…
LSU Athletics Transforms Social Media Strategy with…
Latest Enhancements Equip Agents to Deliver Timely…
Many Failing to Use CRM to Full Potential
Evaluagent Ranks in Flexa100 List
MaxContact Revamp Contact Hub
MiaRec Pioneers Prompt Customization and Testing
Case Study: DDC OS Dramatically Increased Planning…
Cnect Wales Celebrates 20 Years in Business
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What are you interested in?
Have IVRs Had Their Day?
Key Questions to Help You Decide What to Automate
How Can Resource Planners Help Reduce Frontline Stress?
8×8 Wins Four Stevie Awards for Technology and Service
Content Guru Wins Two Cloud Excellence Awards
Webinar Replay: Are You Wasting Your CX Data’s Potential?
CX Landscape Report 2026
29th September 2026
Deployed Isn’t Done: Turning AI Investment into Customer Outcomes – Webinar
2026 QATC Annual Conference
6 AutoQA Mistakes That Derail Your Program Before It’s Even Started
Low-Code Use Cases With Real-World Examples
Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)
Webinar: How to Turn Customer Feedback into Action
Webinar: Should Voice Agents Replace IVRs?