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Industry News

Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.

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78% of UK IT Decision Makers Are Deploying AI and Automation

78% of UK IT Decision Makers Are Deploying AI and…

What Not to Miss at Call & Contact Centre Expo 2023

What Not to Miss at Call & Contact Centre Expo 2023

Uniphore and Workair Partner to Bring Enterprise AI to Ireland

Uniphore and Workair Partner to Bring Enterprise AI to…

Talkdesk Announces 2023 CX Innovators Award Winners

Talkdesk Announces 2023 CX Innovators Award Winners

Uniphore Advances Enterprise AI With New X Platform Capabilities

Uniphore Advances Enterprise AI With New X Platform…

HP and Poly Solutions Deliver Enhanced Flexibility

HP and Poly Solutions Deliver Enhanced Flexibility

Baptist World Aid Chooses 8×8 to Deliver Superior Experiences

Baptist World Aid Chooses 8×8 to Deliver Superior…

Unleashing CX in Amsterdam – A Round-Up

Unleashing CX in Amsterdam – A Round-Up

Club Med Expands NICE CXone to Improve Operational Efficiencies

Club Med Expands NICE CXone to Improve Operational…

Introducing Community from EvaluAgent

Introducing Community from EvaluAgent

Talkdesk Earns TrustRadius 2023 Best of Awards

Talkdesk Earns TrustRadius 2023 Best of Awards

Genesys Named Leader for Customer Engagement Platforms

Genesys Named Leader for Customer Engagement Platforms

TELUS International and Five9 Partner

TELUS International and Five9 Partner

Sabio Launches Specialist Salesforce Practice

Sabio Launches Specialist Salesforce Practice

CallMiner Advances Conversation Intelligence Platform

CallMiner Advances Conversation Intelligence Platform

Ascensos Signs Multi-Year Deal With Centrical

Ascensos Signs Multi-Year Deal With Centrical

Case Study: Hager Elevates Operational Efficiency

Case Study: Hager Elevates Operational Efficiency

8×8 Intelligent Customer Assistant Drives CX Success and Performance

8×8 Intelligent Customer Assistant Drives CX…

Get Set to Re-Imagine CX at Sabio’s Disrupt UK in 2024

Get Set to Re-Imagine CX at Sabio’s Disrupt UK in 2024

NICE Named an Exemplary Leader for Contact Centres

NICE Named an Exemplary Leader for Contact Centres

Case Study: Zego Improves QA

Case Study: Zego Improves QA

EvaluAgent Wins Best Quality Assurance Platform 2023

EvaluAgent Wins Best Quality Assurance Platform 2023

NICE a Leader in destinationCRM’s 2023 Industry Leadership Awards

NICE a Leader in destinationCRM’s 2023 Industry…

Five9 Honored With Three Global Partner Awards From AVANT

Five9 Honored With Three Global Partner Awards From AVANT

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Top Stories

What to Do With an Agent Who’s Suddenly Lost Their Confidence

10 Sure-Fire Ways to Undermine Compliance

The Do’s and Don’ts of Implementing Analytics

Latest News

Vonage Named Major Provider in Emerging ICX Category

Zoom Named a Leader in IDC Revenue Orchestration Assessment

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15th September 2026

CX Connect Europe

16th September 2026

Under Scrutiny: AI, Human Judgement and the Future of Complaint Resolution – Webinar

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Auto QA Is Live: Every Call Scored, Every Score Evidenced

When Customers Can’t Tell It’s AI, QA Can’t Be an Afterthought

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