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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
The Latest Look at a Microsoft Teams Contact Centre
Jabra Launches New Wireless Headset Designed for…
Vonage Partners With Arsaga Partners
Odigo Named an ISG Global Leader
Sweetwater Sound Tunes Deploys 8×8 Cloud…
All In On Genesys Cloud CX
Sabio Group Secures Place on UK Government’s G-Cloud…
Wales’ Contact Centre Workers Celebrated at Awards…
Sabio Group to Support French Mobility Operator Kisio
Vulnerable Customers Are Struggling to Access Customer…
Take Part in the 2023 UK Contact Centre…
TestingRTC – Test WebRTC Connectivity and Quality
Genesys Introduces AI Experience
Contact Centres and Brands “Power UP!”
NICE Named a Leader for 8th Consecutive Year
Call Centre Attended RPA Benefits and Use Cases
Sabio Group and Contact Babel Launch UK CX Decision…
Scorebuddy Named a G2 Market Leader
Sensée Wins Creative Campaign Award
Cape Air Deploys 8×8 XCaaS
Disrupt Event Recognised by Leading Customer Service…
Only 20% of Businesses Deliver Industry Leading CX
Playvox Announces AutoQA
Five9 Announces Service Cloud Voice on Salesforce…
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What are you interested in?
Take the “Fear Factor” Out of Agent Role Play
Smarter Ways to Close the Loop on Customer Feedback
Top Games to Reinforce Agent Skills and Knowledge
Netcall and Box Partner to Make Information More Accessible
Five9 to Acquire Level AI in $325 Million Deal
What Contact Centres Are Doing Right Now - 2026 Edition
White Paper: Three Ways to Make Automated Customer Experiences More Human
10th November 2026
Future-Ready Planning: Trends and Skills for Modern Planners – Webinar
11th November 2026
Preparing for 2027: What the Latest Research Tells Us – Webinar
The Discipline Behind Achieving a ‘Return on Intelligence’
7 Outbound Dialler Features You Need In Your Call Centre
Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?
Webinar: 10 Ways to Make 2027 a CX Success