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Industry News

Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.

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CallMiner Announces LISTEN UK 2021 Award Winners

CallMiner Announces LISTEN UK 2021 Award Winners

RingCentral and NICE Expand and Extend Partnership

RingCentral and NICE Expand and Extend Partnership

Vonage Contact Center (VCC) for Service Cloud Voice Now Available

Vonage Contact Center (VCC) for Service Cloud Voice Now…

Case Study: Littlefish Achieves 95% Satisfaction Rate

Case Study: Littlefish Achieves 95% Satisfaction Rate

Playvox WFM: Optimizing the Service Heart of Modern Business – Webinar Replay

Playvox WFM: Optimizing the Service Heart of Modern…

RingCentral Wins Overall Video Conferencing Solution of the Year

RingCentral Wins Overall Video Conferencing Solution of…

Talkdesk Ranked #1 in 16 G2 Summer Reports

Talkdesk Ranked #1 in 16 G2 Summer Reports

Jabra PanaCast 50 Now Available

Jabra PanaCast 50 Now Available

Genesys Launches Genesys DX

Genesys Launches Genesys DX

Vonage Named a Leader in Aragon Research Globe 2021

Vonage Named a Leader in Aragon Research Globe 2021

Enhancements to RingCentral Rooms Announced

Enhancements to RingCentral Rooms Announced

Calabrio Named a Top Workplace

Calabrio Named a Top Workplace

Calabrio Extends Cloud Workforce Engagement Management Capabilities

Calabrio Extends Cloud Workforce Engagement Management…

Talkdesk Announces CX Innovator Awards 2021 Winners

Talkdesk Announces CX Innovator Awards 2021 Winners

Qualtrics and Genesys Form New Partnership

Qualtrics and Genesys Form New Partnership

NICE Leverages AI for Customer Insights

NICE Leverages AI for Customer Insights

New Platforms Announced at Opentalk 2021

New Platforms Announced at Opentalk 2021

Genesys Commits to a Sustainable Future

Genesys Commits to a Sustainable Future

Five9 Launches CX Maturity Model

Five9 Launches CX Maturity Model

Comdata to Launch New Trustpilot Fully Managed Service

Comdata to Launch New Trustpilot Fully Managed Service

Talkdesk Community to Launch at Opentalk 2021

Talkdesk Community to Launch at Opentalk 2021

Genesys Announces Support for New Instagram Messaging

Genesys Announces Support for New Instagram Messaging

Platform Housing Group Extends 8×8 XCaaS

Platform Housing Group Extends 8×8 XCaaS

Large Financial Institution Moves to NICE CXone

Large Financial Institution Moves to NICE CXone

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Top Stories

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Latest News

Vonage Named Major Provider in Emerging ICX Category

Zoom Named a Leader in IDC Revenue Orchestration Assessment

Resources

Claim Your Free AutoQA POC

Claude Skills for WFM & Support Leaders

Upcoming Events

15th September 2026

CX Connect Europe

15th September 2026

Planning Pitfalls: How to Avoid the Worst WFM Mistakes – Webinar

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Auto QA Is Live: Every Call Scored, Every Score Evidenced

When Customers Can’t Tell It’s AI, QA Can’t Be an Afterthought

Upcoming Webinars

Webinar: Are You Wasting Your CX Data’s Potential?

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

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