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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.

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Calabrio Expands CareAI to Transform Canadian Healthcare

Calabrio Expands CareAI to Transform Canadian Healthcare

New Tool Gives Agents Greater Autonomy Over Their Schedules

New Tool Gives Agents Greater Autonomy Over Their…

NiCE Expands Its Strategic Partnership With Salesforce

NiCE Expands Its Strategic Partnership With Salesforce

Peopleware Joins Forces With rightWFM in Workforce Management Deal

Peopleware Joins Forces With rightWFM in Workforce…

8×8 Adds New AI Enhancements to Its CX Platform

8×8 Adds New AI Enhancements to Its CX Platform

NiCE and RingCentral Extend Their Partnership

NiCE and RingCentral Extend Their Partnership

Peopleware Enters South Africa Market Via LabourGenie.Net Alliance

Peopleware Enters South Africa Market Via…

Salesforce and ServiceNow Invest $1.5B in Genesys

Salesforce and ServiceNow Invest $1.5B in Genesys

Alvaria and CallMiner Announce a Strategic Partnership

Alvaria and CallMiner Announce a Strategic Partnership

NiCE Signs $955 Million Deal to Acquire Cognigy

NiCE Signs $955 Million Deal to Acquire Cognigy

Strong G2 Scores Secure Leader Spot for Calabrio

Strong G2 Scores Secure Leader Spot for Calabrio

Five9 Delivers 212% ROI, Says Forrester Study

Five9 Delivers 212% ROI, Says Forrester Study

Kristen Bell Stars in NiCE’s Human-Centred AI Campaign

Kristen Bell Stars in NiCE’s Human-Centred AI Campaign

Sytel Urges Ofcom to Clarify Outbound Dialling Rules

Sytel Urges Ofcom to Clarify Outbound Dialling Rules

Talkdesk Launches Multi-Store Integration for Retailers

Talkdesk Launches Multi-Store Integration for Retailers

Luware Opens US Office to Expand Global Presence

Luware Opens US Office to Expand Global Presence

Odigo Launches New CX Solution: Odigo Essential

Odigo Launches New CX Solution: Odigo Essential

Vonage Announces a New Partnership With AWS

Vonage Announces a New Partnership With AWS

MSC Cruises Modernises Global Contact Centres with Peopleware

MSC Cruises Modernises Global Contact Centres with…

HyperArc Acquisition Signals Zendesk’s AI Analytics Shift

HyperArc Acquisition Signals Zendesk’s AI Analytics Shift

UK Businesses Gain Local Cloud From Talkdesk

UK Businesses Gain Local Cloud From Talkdesk

Natterbox Unveils New AI Tools: AI Assistant & AI Agents

Natterbox Unveils New AI Tools: AI Assistant & AI…

Content Guru and Together Win Top AI Project Award

Content Guru and Together Win Top AI Project Award

Cekura Raises $2.4M to Test Voice AI at Scale

Cekura Raises $2.4M to Test Voice AI at Scale

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Top Stories

10 Customer-Centric Ideas We Heard at Adanola

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Key Things That “Make or Break” a Resource Planning Team

Latest News

Assembled Partners With Nextiva to Introduce WFM Integration

AnywhereNow Wins Second Microsoft AI Hackathon Challenge

Resources

Guide: Are Your Agents Ready?

Webinar Replay: How to Turn Customer Feedback into Action

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2026 #RaisingStandards

3rd November 2026

Consumer Duty at Scale: Proving Fairness Across 100% of Interactions – Webinar

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From AI Insights to Action: Closing the Coaching Gap

Awaab’s Law Phase 2: Connecting Property and Resident Data

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Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success