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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.
Vendor
NiCE Launches Agentic AI on AWS EU Cloud
ManyPets Celebrates Success With Four Award Wins
Assembled Launches New AI Data Connectors
AnywhereNow Dialogue Cloud Neo Lands in Microsoft…
eGain AI Agent for Zoom Contact Center Announced
Five9 Research Highlights Human Role in AI CX
evaluagent Collects G2 Summer 2026 Badges
8×8 Has Launched 8×8 AI Routing
eGain Unveils AI Knowledge Suite for Healthcare
Five9 Launches Next-Generation Voice AI Agents
CallMiner and PossibleNOW Partner
Content Guru Highlights AI Innovation at Next Contact…
RingCentral Expands AIR Pro With Agentic AI
Centrical Adds New Coaching Capabilities to Close the…
Zoom Introduces New Zoom Virtual Agent Capabilities
CallMiner Introduces On-Demand AI Agent Support
UJET Marks 25 Straight Quarters as G2 Leader
Capacity Hits $100M ARR in 3.5 Years
Zendesk Sees Rising Demand for AI Voice Platforms
Route 101 Modernizes Identicare’s Voice Operations
New South Wales Rugby League Adopts AnywhereNow
Salesforce Signs $3.6 Billion Agreement to Acquire Fin
Over 500,000 UK Adults Stammer
New CallMiner Research Highlights AI Governance Gap
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