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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.

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8×8 Wins Five Stevie Awards in 2026

8×8 Wins Five Stevie Awards in 2026

UJET Opens Portugal Office Following $76M Funding

UJET Opens Portugal Office Following $76M Funding

Vonage Earns Leader Spot in IDC MarketScape 2026

Vonage Earns Leader Spot in IDC MarketScape 2026

ElevenLabs Opens New Madrid Office

ElevenLabs Opens New Madrid Office

Bell Integration Selects NiCE for CX Upgrade

Bell Integration Selects NiCE for CX Upgrade

Cirrus Named NiCE UK&I AI Partner of Year

Cirrus Named NiCE UK&I AI Partner of Year

MiaRec Has Launched Its New AI Action Engine

MiaRec Has Launched Its New AI Action Engine

Sabio Transforms Essent Contact Centre, Cutting Costs 50%

Sabio Transforms Essent Contact Centre, Cutting Costs 50%

ElevenLabs Named Google Cloud AI Partner of Year

ElevenLabs Named Google Cloud AI Partner of Year

8×8 Launches Retail Nationwide for UK Stores

8×8 Launches Retail Nationwide for UK Stores

Synthflow and 8×8 Announce New Partnership

Synthflow and 8×8 Announce New Partnership

Sabio Announces F1 Leader for Disrupt Finale

Sabio Announces F1 Leader for Disrupt Finale

NiCE Cognigy Named Leader in Forrester Wave 2026

NiCE Cognigy Named Leader in Forrester Wave 2026

Sabio Achieves Elite Status in Genesys Ascend Programme

Sabio Achieves Elite Status in Genesys Ascend Programme

evaluagent Introduces Context Engine for Smarter QA

evaluagent Introduces Context Engine for Smarter QA

8×8 Launches AI Studio for CX Agent Creation

8×8 Launches AI Studio for CX Agent Creation

UJET Launches Google Cloud CCaaS for SMB Market

UJET Launches Google Cloud CCaaS for SMB Market

Content Guru Achieves Top “Willingness to Recommend” Rating Two Years Running

Content Guru Achieves Top “Willingness to Recommend”…

8×8 Secures Gold at 2026 NY Product Design Awards for UX Excellence

8×8 Secures Gold at 2026 NY Product Design Awards…

ElevenLabs Expands AI Deployment to On-Premise and Device

ElevenLabs Expands AI Deployment to On-Premise and Device

Vonage Named CPaaS Leader by Frost & Sullivan

Vonage Named CPaaS Leader by Frost & Sullivan

Premium Credit Partners With Elephants Don’t Forget

Premium Credit Partners With Elephants Don’t Forget

NiCE Powers Openreach Service Transformation

NiCE Powers Openreach Service Transformation

Assembled Named Top-Tier Five9 ISV Partner

Assembled Named Top-Tier Five9 ISV Partner

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Top Stories

How Can Resource Planners Help Reduce Frontline Stress?

10 Steps to a Better CX Ambassador Programme

What to Do With an Agent Who’s Suddenly Lost Their Confidence

Latest News

Zoom Cares Announces $2.75m AI Grant Funding

Evaluagent Earns 44 G2 Badges in Fall 2026 Report

Resources

CX Landscape Report 2026

Report: Frost Radar for EMEA Customer Experience Platforms 2026

Upcoming Events

22nd September 2026

Streamlined Processes and Adaptive Workflows for Superior Results – Webinar

24th September 2026

CX Excellence Masterclass: Explore the Link Between QA and CX

Latest Blogs

Are Contact Centres Creating Their Own Vulnerable Customer Failures?

AI Minutes, Tokens, or Outcomes? Rethink What You’re Actually Paying For

Upcoming Webinars

Webinar: Are You Wasting Your CX Data’s Potential?

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action