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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.

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8×8 Adds GPT Realtime 2 to AI Studio

8×8 Adds GPT Realtime 2 to AI Studio

Etech Expands AI Strategy Through CallMiner Partnership

Etech Expands AI Strategy Through CallMiner Partnership

Scorebuddy Releases New QA & CX Report

Scorebuddy Releases New QA & CX Report

Route 101 and CCMA Reveal UK Consumer Behaviours

Route 101 and CCMA Reveal UK Consumer Behaviours

eGain Targets AI Accuracy With Evaluator Launch

eGain Targets AI Accuracy With Evaluator Launch

eGain AI Agent Deepens Salesforce Service Cloud Integration

eGain AI Agent Deepens Salesforce Service Cloud…

eGain Introduces AI Agent IVA for Smarter Support

eGain Introduces AI Agent IVA for Smarter Support

eGain Launches Agentic Studio With Multi-Agent Orchestration

eGain Launches Agentic Studio With Multi-Agent…

ArvatoConnect Adopts Peopleware for Smarter Workforce Planning

ArvatoConnect Adopts Peopleware for Smarter Workforce…

8×8 Enhances CX Platform With New Capabilities

8×8 Enhances CX Platform With New Capabilities

8×8 Wins Five Stevie Awards in 2026

8×8 Wins Five Stevie Awards in 2026

UJET Opens Portugal Office Following $76M Funding

UJET Opens Portugal Office Following $76M Funding

Vonage Earns Leader Spot in IDC MarketScape 2026

Vonage Earns Leader Spot in IDC MarketScape 2026

ElevenLabs Opens New Madrid Office

ElevenLabs Opens New Madrid Office

Bell Integration Selects NiCE for CX Upgrade

Bell Integration Selects NiCE for CX Upgrade

Cirrus Named NiCE UK&I AI Partner of Year

Cirrus Named NiCE UK&I AI Partner of Year

MiaRec Has Launched Its New AI Action Engine

MiaRec Has Launched Its New AI Action Engine

Sabio Transforms Essent Contact Centre, Cutting Costs 50%

Sabio Transforms Essent Contact Centre, Cutting Costs 50%

ElevenLabs Named Google Cloud AI Partner of Year

ElevenLabs Named Google Cloud AI Partner of Year

8×8 Launches Retail Nationwide for UK Stores

8×8 Launches Retail Nationwide for UK Stores

Synthflow and 8×8 Announce New Partnership

Synthflow and 8×8 Announce New Partnership

Sabio Announces F1 Leader for Disrupt Finale

Sabio Announces F1 Leader for Disrupt Finale

NiCE Cognigy Named Leader in Forrester Wave 2026

NiCE Cognigy Named Leader in Forrester Wave 2026

Sabio Achieves Elite Status in Genesys Ascend Programme

Sabio Achieves Elite Status in Genesys Ascend Programme

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Top Stories

How to Keep Your Promises to Customers

Can You Afford to Ignore Shadow Knowledge?

13 CXA Mistakes Every Contact Centre Leader Should Avoid

Latest News

8×8 Names Jamie Snaddon and Nerea Gandarias in New Roles

PCI Pal Launches New Brand Identity

Resources

White Paper: Three Ways to Make Automated Customer Experiences More Human

Zoom in on CX Podcast Series

Upcoming Events

14th October 2026

Unified Communications Expo (UCX) London 2026

18th October 2026

Customer Contact West 2026

Latest Blogs

What is Agentic Experience Orchestration (AXO)?

How to Send a Document For Signature in 5 Easy Steps

Upcoming Webinars

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?