New Elephants Don’t Forget Research Highlights…

8×8 Reports Rapid Growth of 170% in Its WFM Adoption

Tendfor Updates Teams Platform With New Features

Scorebuddy Has Rebranded to ScorebuddyCX

Capacity to Highlight CX Automation Capabilities at CCW…

Research Shows Cold Calling Loses Ground as Trust…

8×8 Launches New Conversational Intelligence Platform

Vonage Expands AI Capabilities With New Partnerships

Centrical Secures $39M for AI-Driven CX Innovation

8×8 Reports CX Growth Alongside Multiple Award and…

Gartner Names Vonage CPaaS Leader for Fourth Time

CallMiner Retains QKS Leadership Position for Fifth Year

Assembled Launches AI-Powered MCP Server

Zendesk Introduces Autonomous Service Workforce

MaxContact Research Highlights Growing Consumer Trust Gap

8×8 Adds GPT Realtime 2 to AI Studio

Etech Expands AI Strategy Through CallMiner Partnership

Scorebuddy Releases New QA & CX Report

Route 101 and CCMA Reveal UK Consumer Behaviours

eGain Targets AI Accuracy With Evaluator Launch

eGain AI Agent Deepens Salesforce Service Cloud…

eGain Introduces AI Agent IVA for Smarter Support

eGain Launches Agentic Studio With Multi-Agent…

ArvatoConnect Adopts Peopleware for Smarter Workforce…