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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.

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8×8 Enhances CX Platform With New Capabilities

8×8 Enhances CX Platform With New Capabilities

8×8 Wins Five Stevie Awards in 2026

8×8 Wins Five Stevie Awards in 2026

UJET Opens Portugal Office Following $76M Funding

UJET Opens Portugal Office Following $76M Funding

Vonage Earns Leader Spot in IDC MarketScape 2026

Vonage Earns Leader Spot in IDC MarketScape 2026

ElevenLabs Opens New Madrid Office

ElevenLabs Opens New Madrid Office

Bell Integration Selects NiCE for CX Upgrade

Bell Integration Selects NiCE for CX Upgrade

Cirrus Named NiCE UK&I AI Partner of Year

Cirrus Named NiCE UK&I AI Partner of Year

MiaRec Has Launched Its New AI Action Engine

MiaRec Has Launched Its New AI Action Engine

Sabio Transforms Essent Contact Centre, Cutting Costs 50%

Sabio Transforms Essent Contact Centre, Cutting Costs 50%

ElevenLabs Named Google Cloud AI Partner of Year

ElevenLabs Named Google Cloud AI Partner of Year

8×8 Launches Retail Nationwide for UK Stores

8×8 Launches Retail Nationwide for UK Stores

Synthflow and 8×8 Announce New Partnership

Synthflow and 8×8 Announce New Partnership

Sabio Announces F1 Leader for Disrupt Finale

Sabio Announces F1 Leader for Disrupt Finale

NiCE Cognigy Named Leader in Forrester Wave 2026

NiCE Cognigy Named Leader in Forrester Wave 2026

Sabio Achieves Elite Status in Genesys Ascend Programme

Sabio Achieves Elite Status in Genesys Ascend Programme

evaluagent Introduces Context Engine for Smarter QA

evaluagent Introduces Context Engine for Smarter QA

8×8 Launches AI Studio for CX Agent Creation

8×8 Launches AI Studio for CX Agent Creation

UJET Launches Google Cloud CCaaS for SMB Market

UJET Launches Google Cloud CCaaS for SMB Market

Content Guru Achieves Top “Willingness to Recommend” Rating Two Years Running

Content Guru Achieves Top “Willingness to Recommend”…

8×8 Secures Gold at 2026 NY Product Design Awards for UX Excellence

8×8 Secures Gold at 2026 NY Product Design Awards…

ElevenLabs Expands AI Deployment to On-Premise and Device

ElevenLabs Expands AI Deployment to On-Premise and Device

Vonage Named CPaaS Leader by Frost & Sullivan

Vonage Named CPaaS Leader by Frost & Sullivan

Premium Credit Partners With Elephants Don’t Forget

Premium Credit Partners With Elephants Don’t Forget

NiCE Powers Openreach Service Transformation

NiCE Powers Openreach Service Transformation

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Top Stories

Smarter Ways to Close the Loop on Customer Feedback

Top Games to Reinforce Agent Skills and Knowledge

How to Speed Up and Simplify Your Security Process

Latest News

Five9 to Acquire Level AI in $325 Million Deal

Salesforce to Acquire Cresta to Expand AI Voice Capabilities

Resources

Webinar Replay: Should Voice Agents Replace IVRs?

See What Contact Centre AI Can Really Do

Upcoming Events

10th November 2026

Future-Ready Planning: Trends and Skills for Modern Planners – Webinar

11th November 2026

Preparing for 2027: What the Latest Research Tells Us – Webinar

Latest Blogs

The Discipline Behind Achieving a ‘Return on Intelligence’

7 Outbound Dialler Features You Need In Your Call Centre

Upcoming Webinars

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success