Assembled Announces Strategic Partnership With Level AI

Assembled Launches AI-Powered MCP Server

Crescendo to Exceed $100M Annual Recurring Revenue by 2025 End

ElevenLabs Expands Canadian Presence With Toronto Office

Salesforce Launches Agentforce to Power Service Field AI

ISG’s 2025 Buyers Guide for Contact Centers

Calabrio Unveils All-in-One Webex Compliance Solution

Talkdesk Rolls Out Agentic AI Update

Zoom Launches Standalone AI Virtual Receptionist

Etech Expands AI Strategy Through CallMiner Partnership

A New Survey Reveals Challenges for UK Contact Centres

Five9 and Intradiem Expand Their Partnership With Real-Time Automation

Research Reveals Growing Workloads Across UK Contact Centres

NiCE Announces the Release of Virtual AI Agents

Calabrio Launches a Series of AI-Powered Enhancements to Its Suite

Take Part in ContactBabel’s Latest UK Research

Cisco Announces New AI-Powered Tools at Enterprise Connect 2025

Five9 Launches AI Agents for Personalised Service

Puzzel Partners With AVANT to Expand EMEA Reach

Five9 Launches New Capabilities – AI Agents and AI Trust & Governance

HyperArc Acquisition Signals Zendesk’s AI Analytics Shift

Assembled Announces a Strategic Partnership With Dixa

Zoom Cares Announces $2.75m AI Grant Funding

New Report Highlights Latest WFM Trends