CallMiner Rolls Out OmniAgent Post VOCALLS Acquisition

$2B Thoma Bravo Acquisition Unites Verint and Calabrio

Thoma Bravo Unites Verint and Calabrio Into One CX Platform

NiCE Unveils New Cognigy AI Capabilities at Nexus

5 Benefits of an Omnichannel Contact Centre

Kristen Bell Stars in NiCE’s Human-Centred AI Campaign

Avaya Has Introduced Its New Platform: Avaya Infinity

Genesys and Mitel Announce a Global Strategic Partnership

Babelforce Launches New Voice Capabilities For Zendesk’s AI Agents

Zoom to Acquire Bonsai to Expand Small Business Capabilities

Staysure Chooses NiCE For European Expansion

Salesforce Launches Agentforce Contact Center Platform

Genesys Launches Advanced Agentic AI at Xperience 2025

Scorebuddy Releases New QA & CX Report

Route 101 and NiCE Win Major DWP Contract

97% of Customer Queries Resolved by Zoom’s Virtual Assistant

Vonage and C3 AI Partner to Launch Field Services AI

Five9 Reveals Winners of 2025 Global Partner Awards

Content Guru Scores 100% Recommendation in Gartner Report

Puzzel Releases New 2026 State of Contact Centres Findings

Zoom Recognized as UCaaS Leader in Gartner MQ for 7th Consecutive Year

Five9 Delivers 212% ROI, Says Forrester Study

Zendesk Unveils an Array of New Solutions to Revolutionise CX

Verint and Calabrio Unite Under Single Brand