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Robyn Coppell

Robyn Coppell has worked as Digital Content Manager for Call Center Helper since 2021. After University her first job was in a contact centre and has stayed in this space ever since.

She has experience of contact centre operational management, software systems, css and php coding. She edits a lot of the guest content that is published on Call Centre Helper.

Connect with Robyn on LinkedIn

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Recent Articles Most Viewed Articles

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What Initiatives Are Contact Centres Using?

What Initiatives Are Contact Centres Using?

What Is Failure Demand?

What Is Failure Demand?

Interaction Analytics vs Conversational Analytics

Interaction Analytics vs Conversational Analytics

What Is Empathy?

What Is Empathy?

What Percentage of Your Customers Use a Digital Channel?

What Percentage of Your Customers Use a Digital Channel?

What Is Database Call Handling?

What Is Database Call Handling?

Two Tips to Speed Up Average Handling Time

Two Tips to Speed Up Average Handling Time

What Is an Erlang Calculator?

What Is an Erlang Calculator?

The Importance of Caller ID

The Importance of Caller ID

What Is Quiet Quitting?

What Is Quiet Quitting?

The Generation Game: How to Tailor Your CX for Different Ages

The Generation Game: How to Tailor Your CX for Different Ages

Examples of Tone of Voice in Action

Examples of Tone of Voice in Action

A Quick Guide to the Feel, Felt, Found Approach

A Quick Guide to the Feel, Felt, Found Approach

What Is Computer Telephony Integration (CTI)?

What Is Computer Telephony Integration (CTI)?

How Do Your Attrition Rates Compare?

How Do Your Attrition Rates Compare?

What Is Calling Line Identity (CLI or CLID)?

What Is Calling Line Identity (CLI or CLID)?

The Signs of Call Centre Agent Burnout

The Signs of Call Centre Agent Burnout

What Is Average Time to Abandon (ATA)?

What Is Average Time to Abandon (ATA)?

How Popular Is Working From Home?

How Popular Is Working From Home?

What Is Customer Sentiment?

What Is Customer Sentiment?

Using Scheduling Playbooks to Manage Spikes in Service Demand

Using Scheduling Playbooks to Manage Spikes in Service Demand

Understanding Conversation Analytics

Understanding Conversation Analytics

Technology to Make Managing a Contact Centre Easier

Technology to Make Managing a Contact Centre Easier

What Is DTMF?

What Is DTMF?

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