Morris Pentel - Call Centre Helper

Connect with Morris on LinkedIn "> Morris Pentel - Call Centre Helper

Morris Pentel

Morris Pentel, Principal Consultant & Customer Success Director

Connect with Morris on LinkedIn

Recent Articles Most Viewed Articles

What is a Customer Satisfaction Score (and How to Calculate CSAT)

What is a Customer Satisfaction Score (and How to…

The Top 10 Customer Service Strategies That Stand the Test of Time

The Top 10 Customer Service Strategies That Stand the…

8 Games to Liven Up the Contact Centre

8 Games to Liven Up the Contact Centre

The Best Contact Centre Survey Questions to Ask

The Best Contact Centre Survey Questions to Ask

9 Strategies to Improve Customer Satisfaction

9 Strategies to Improve Customer Satisfaction

Customer Service Feedback: How to Perfect Your Strategy

Customer Service Feedback: How to Perfect Your Strategy

What Is CSAT? – With a Meaning, Calculations and Great Tips

What Is CSAT? – With a Meaning, Calculations and…

5 Great Methods to Improve Your Customer Satisfaction Score

5 Great Methods to Improve Your Customer Satisfaction…

6 Ideas for Customer Journey Mapping

6 Ideas for Customer Journey Mapping

The Contact Centre Podcast: Catch-up with Every Episode So Far!

The Contact Centre Podcast: Catch-up with Every Episode…

Top Customer Service Strategies – No 9. Measure Your Performance

Top Customer Service Strategies – No 9. Measure Your…

Podcast: Is It Time to Rethink Your Call Centre Metrics?

Podcast: Is It Time to Rethink Your Call Centre Metrics?

28 Great Contact Centre Tips to Start the New Year

28 Great Contact Centre Tips to Start the New Year

What Is Customer Journey Analytics and How Can It Benefit Your Organization?

What Is Customer Journey Analytics and How Can It…

Finding the Ideal Opening Hours for Your Contact Centre

Finding the Ideal Opening Hours for Your Contact Centre

Podcast – Contact Centre Transformation Ideas

Podcast – Contact Centre Transformation Ideas

Recorded Webinar: Latest Trends in Customer Service

Recorded Webinar: Latest Trends in Customer Service

Recorded Webinar: 10 Ways to Improve Customer Experience

Recorded Webinar: 10 Ways to Improve Customer Experience

Recorded Webinar: Contact Centre Transformation Ideas

Recorded Webinar: Contact Centre Transformation Ideas

Recorded Webinar: The Latest Thinking on Contact Centre Metrics (2018)

Recorded Webinar: The Latest Thinking on Contact Centre…

The Top 20 Webinars

The Top 20 Webinars

Recorded Webinar: Measuring Customer Satisfaction

Recorded Webinar: Measuring Customer Satisfaction

Recorded Webinar: POWERFUL New Approaches to Improving Customer Journeys

Recorded Webinar: POWERFUL New Approaches to Improving…

Recorded Webinar: 10 Easy Ways to Improve Customer Satisfaction

Recorded Webinar: 10 Easy Ways to Improve Customer…

Smarter Ways to Close the Loop on Customer Feedback

Top Games to Reinforce Agent Skills and Knowledge

How to Speed Up and Simplify Your Security Process

Salesforce to Acquire Cresta to Expand AI Voice Capabilities

8×8 Help Teams Start Every Customer Conversation With Context

Webinar Replay: Should Voice Agents Replace IVRs?

See What Contact Centre AI Can Really Do

Upcoming Events

5th November 2026

5th November 2026

ScorebuddyCX Unplugged

The Discipline Behind Achieving a ‘Return on Intelligence’

7 Outbound Dialler Features You Need In Your Call Centre

Upcoming Webinars

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success