Articles - Videos

Our video library brings contact centre insights to life: featuring expert interviews, tutorials, and how-to guides that explore the key challenges and opportunities in customer contact. Watch industry leaders share ideas on people, processes and technology, and discover practical tips you can apply straight away. From leadership advice to customer experience improvement, these videos offer an easy, engaging way to stay informed and inspired.

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Dermalogica Selects 8×8 to Power Its Customer Service Experience
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The Secret Ingredient to Successful Remote Training: Happiness
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Key Considerations When Moving to the Cloud
Video Image: What Is a Chatbot?
A Quick Guide to Chatbots
Video Image: A Great Way to Do a Coaching Session
A Great Way to Do a Coaching Session
Video Image: What Is the Difference Between a Bot and a ChatBot?
The Difference Between a Bot and a ChatBot
Video Image: What Is Customer Analytics?
Understanding Customer Analytics
Video Image: What Is an IVR?
A Quick Introduction to Interactive Voice Response (IVR)
Video Image: What Algorithms Do Chatbots Use?
The Algorithms Behind Chatbots
Video Image: What Are the Top Uses of Speech Analytics?
Top Uses of Speech Analytics
Video Image: What Is Sentiment Analysis?
Understanding Sentiment Analysis
Video Image: Typical IVR Solutions
A Quick Introduction to Typical IVR Solutions
Video Image: How to Design for Sentiment
Key Steps to Design for Sentiment
Video Image: What Is a Customer Experience Chain?
An Introduction to The CX Chain
Video Image: Creating Flexible Schedules
Finding the Right Balance in Workforce Flexibility
Video Image: The Different Types of Dialler Explained
The Different Types of Dialler Explained
Video Image: How You Can Get the Best out of Your Outbound Dialler
Tips To Get the Best Out of Your Outbound Dialler
Video Image: How Can You Speed Up Average Handling Time?
Two Tips to Speed Up Average Handling Time
Video Image: The Difference Between Interaction Analytics and Conversational Analytics
Interaction Analytics vs Conversational Analytics
Video Image: How Do You Keep Staff Engaged?
How to Keep Staff Engaged
Video Image: How Can You Stay Compliant With Outbound Dialling?
Two Ways to Stay Compliant with Outbound Dialling
Video Image: What Is Customer Intelligence?
Understanding Customer Intelligence (CI) and Its Importance
Video Image: Spring Clean Your Wellbeing and Get Outside
Spring Clean Your Wellbeing and Get Outside
Video Image: Should You Remove Average Handling Time (AHT) as an Agent Target
Should You Remove AHT as an Agent Target?
 
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