What Not to Miss at Call & Contact Centre Expo 2021


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The Call & Contact Centre Expo 2021 will be taking place on 16 – 17 November 2021at the Excel, London. Find out what not to miss while you are there!

Which Stands Should You Be Visiting?

Below is a list of companies that we recommend visiting while you’re at the show.

Exhibitors

Company Stand
8×8 Stand: CC-AA30,CC-Z40
Akixi Stand: CC-AB52
Alvaria Stand: CC-AJ44
Atos & NICE CXOne Stand: CC-AJ80
Business Systems Stand: CC-AB60
CallMiner Stand: CC-AH31
Comdata Stand: CC-AJ30
eGain Stand: CC-AD94
Five9 Stand: CC-AE90
Infobip Stand: CC-AG72
Odigo Stand: CC-AD30
Playvox Stand: CC-AA60
RingCentral Stand: CC-AF40
Sabio Stand: CC-AD40
Sensée Stand: CC-AB94
Talkdesk Stand: CC-AA40
The Forum Stand: CC-AD86
Vonage Ltd Stand: CC-AG40

Register here

Speakers

Tuesday 16th November

  • Andy Rawll, 8×8 Senior Product Marketing Manager, 8×8
    16-Nov-2021 11:00 11:30
    Leveraging Digital DNA: seamless end-user experiences with Microsoft Teams
  • Thomas John, VP EMEA Channels, Five9
    16-Nov-2021 11:00 11:30
    How to Avoid a CX Strategy Flatline by Embracing the New Hybrid
  • Odigo
    16 Nov 2021 11:00 – 11:30
    Customer and User Experience
  • Jay Gupta, AI Expert, Talkdesk
    16-Nov-2021 11:45 12:15
    How human-in-the-loop technology unlocks the potential of AI for a modernised hybrid contact centre.
  • RingCentral
    16 Nov 2021 11:45 – 12:15
    The Future of Customer Contact
  • Garry Gormley, Owner/Founder , FAB Solutions – The Contact Centre Specialists
    16-Nov-2021 12:30 13:00
    What goes up, must come down; but how do we make Contact Centre customer experience stay up?
  • Alex Stenton-Hibbert, Workforce Engagement Management Account Director, Business Systems
    16-Nov-2021 12:30 13:00
    Improving Employee Engagement at Zen Internet with a People-First Philosophy
  • Odigo
    16 Nov 2021 14:00 – 14:30
    Session Delivered by Odigo
  • Mayur Pitamber, 8×8 Product Marketing Director, 8×8
    16-Nov-2021 14:45 15:15
    XCaaS marks the spot: Bringing together employee and customer experience

Wednesday 17th November

  • Steve Mosser, CEO and CIO Cloudworks, a Sensée company, Sensee
    17-Nov-2021 11:00 11:30
    Management, Communication and Scheduling in WFH and Hybrid Contact Centres
  • RingCentral
    17 Nov 2021 11:45 – 12:15
    The Future of Customer Contact
  • Infobip
    17 Nov 2021  12:30 – 13:00
    Contact Centre Transformation
  • Five9
    17 Nov 2021 14:45 – 15:15
    Next Generation Contact Centre

Akixi

Visit the Akixi team on stand CC-AB52, alongside our friends from Dubber, where we will be showcasing our award-winning call and contact analytics software and discussing our latest integration with Webex Calling.

One lucky visitor to our stand could be in with a chance to win a brand-new iPhone 13 Pro.

PLUS…if you’re new to Akixi and pre-book a product demo with us, you’ll be entered into a prize draw with a Series 7 Apple Watch up for grabs!

And as if all that wasn’t enough, we’re hosting a Happy Hour with our friends from Dubber at 3pm on 16th November so don’t hesitate to come and join us for a drink.


Alvaria

Alvaria is helping enterprise contact centres reimagine the employee experience. We’ll show you how at the Call & Contact Centre Expo. Visit us at booth CC-AJ44 to book a Motivate demo and you’ll receive a box of Alvaria biscuits!


Business Systems

If this event has already been marked in your diary, then visit the Business Systems stand, where we will be showcasing a selection of our contact centre services, which have helped leading organisations including Zen Internet and Equiniti, deliver business innovation and transform the way people work.

*Can’t make this event? If so, why not arrange a separate call or meeting with the BSL team to discuss your technology requirements?

Pre-Book a 1:1 Meeting During the Show

If you are looking to drive greater efficiency and engagement across your contact centre, then pre-book a 1:1 meeting with the Business Systems Team and see our latest contact centre innovations in action during this event.


Comdata

After so many months of social distancing, we’re delighted to say we can meet you in person in November!
All you have to do is register for your FREE ticket to the Call & Contact Centre, CUX and SCCB Expo at Excel London from 16th-17th November!

Comdata team will be exhibiting on Stand CC-AJ30 along with our friends at TechSee and The UK Contact Centre Forum Ltd nearby!
Come along for a chat about our Multilingual hubs, our Multi-channel services, and how we’re shaping the future of Customer Management and Customer Experience.

Pop over for a chat and a glass of bubbles with our Comdata UK Team!

Register for your free ticket here: https://lnkd.in/dSnJFkRa


Five9

Visit Five9 on 27th March and 28th March 2019 at booth #200 to learn about the power of a cloud-based contact centre solution.

Benefit from the cloud and ensure that you are always up-to-date with your contact centre technologies to provide best-in-class customer service.

Schedule a meeting today to meet the team during the event in London and learn how Five9 can help you streamlining your customer interactions.

See you in London!

https://www.five9.com/en-uk/registration/ccce-2019


Playvox

Playvox are delighted to be involved with this years Call & Contact Center Expo Event.

With the impact to agents and companies over the past year, we’re going to bring some fun and excitement to our stand with a host of exciting product demonstrations, competitions, friendly staff to discuss your requirements and our very own ‘Happy Hour’ celebration.

Published On: 10th Nov 2021 - Last modified: 12th Nov 2021
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