What Not to Miss at Call & Contact Centre Expo 2022 Related Articles What Not to Miss at Call & Contact Centre Expo 2023 Expert Predictions: What Will 2024 Bring for Contact Centres? Our Top Use Cases for AI in Customer Service What We Heard at Call & Contact Centre Expo 2022 © r.classen - Shutterstock - 719939668 469 Filed under - Contact Centre News, 8x8, Akixi, Alvaria, Calabrio, CallMiner, Cognigy, EvaluAgent, Five9, Jabra, North of Tyne Combined Authority, Odigo, Playvox, Scorebuddy, Talkdesk, Vonage The Call & Contact Centre Expo 2022 will be taking place on 22–23 November 2022 at the ExCel, London. Find out what not to miss while you are there! Which Stands Should You Be Visiting? Below is a list of companies that we recommend visiting while you’re at the show. Exhibitors Company Response % 8×8 Stand: CC-C30 Alvaria Stand: CC-M30 CallMiner Stand: CC-L30 Calabrio Stand: CC-C10, CC-M10 Cognigy Stand: CC-J75 EvaluAgent Stand: CC-M50 Five9 Stand: CC-L70 Jabra Stand: CC-F60 NICE Stand: CC-I50 North of Tyne Combined Authority Stand: CC-I62 Odigo Stand: CC-G30 Scorebuddy Stand: CC-K85 Talkdesk Stand: CC-F25, VIP Lounge sponsor Vonage Stand: CC-L80 Register here Speakers Tuesday 22nd November Cognigy11:45 12:15Brought to you by CognigyCustomer Satisfaction Lab Theatre Six Ways to Improve CX Using AI in Your Contact Centre12:30 13:00The presentation will be by Marcus Hickman from well-known market research agency Davies Hickman. A practical new look at Odigo’s AI for CX survey findingsConnected Contact Centre Theatre Nice Systems UK12:30 13:00Brought to you by Nice Systems UKCustomer Satisfaction Lab Theatre Jay Gupta, AI Expert – Talkdesk14:00 14:30If you’re doing CX transformation without AI, you’re doing it wrong.Contact Centre Technology Theatre Brian Atkinson, Vice President and General Manager – Five914:00 14:30Collaborative Intelligence: The Future of CXFuture of the Contact Centre Theatre Ed Creasey, Director of Pre-Sales Consulting and Engineering – Calabrio14:00 14:30Break Down the Silos by Building a Contact Centre of Brand GuardiansEmployee Engagement Theatre Richard Holland (Odigo) and Salesforces’s Simon Kelly present a look at automation use cases in successful organisations.14:00 – 14:30AI & Automation: the missing piece of your contact centre?Keynote Theatre Jeanette Hunter, Contact Centre Specialist – Jabra and Lee Davis, Enterprise Software Sales Manager – Jabra14:45 15:15The Wellbeing Crisis: Support agents and reduce attrition by putting AX and CX at the heart of your technology transformationContact Centre Technology Theatre Garth Hinkel, Chief Technical and Product Officer – EvaluAgent15:30 16:00Optimising contact centre performance: How to align employee engagement and customer experience using AIFuture of the Contact Centre Theatre Wednesday 23rd November Andrew Lilley, Senior Director, Sales Engineering EMEA – 8×811:00 11:30The Cost of Doing Nothing: Can You Afford to Stick with Dated Communications Tools?Contact Centre Technology Theatre Frank Sherlock, VP of International – CallMiner11:45 12:15Using real-time insights to deliver the best experience every timeFuture of the Contact Centre Theatre Nice Systems UK Ltd11:45 12:15Brought to you by Nice Systems UK LtdConnected Contact Centre Theatre Webhelp Uses Calabrio WFM11:45 12:15Webhelp Uses Calabrio WFM to Drive Smarter, More Effective Employee EngagementEmployee Engagement Theatre Jeanette Hunter, Contact Centre Specialist – Jabra and Lee Davis, Enterprise Software Sales Manager – Jabra12:30 13:00The Wellbeing Crisis: Support agents and reduce attrition by putting AX and CX at the heart of your technology transformationContact Centre Technology Theatre Chris Lattimore, Sr Solutions Consultant – Alvaria12:30 13:00Evolving State of the WorkforceCustomer Satisfaction Lab Theatre Jaime Scott, CEO – EvaluAgent14:00 14:30Why Conversational Analytics is the future of Agent Improvement and how to do it rightContact Centre Technology Theatre Odigo We’ll be there at booth CC-G30. It’s not just an opportunity to meet people face-to-face, we’re looking forward to sharing insights and gathering perspectives. Come along and let us know about the pain points and challenges you’re facing. The experiences of colleagues in the field help highlight new ideas and trends that will shape or inspire the next wave of contact centre advances. At such a huge event there’s bound to be at least one emerging topic or fresh set of data that can make a difference to the way we all work. Come and see us on stand CC-G30 We’re hoping to fill our time at Expo with conversation. Not only do we have meeting slots and demos, to show you why we’re passionate about our solution, we also have an Interactive Competition. Find your way to us for some complimentary swag but there’s a catch, something is missing. Intrigued? We’ll help you find the missing piece. Once completed, you can be entered into an Apple goodies prize draw. While you’re with us take the opportunity to ask us your questions or suggest the topic for our next blog ‘I wish tech companies would talk about ……’ The presentation Six ways to improve CX using AI in your contact centre promises to be a practical look at what can and is being done in the industry right now. This makes it directly applicable to the road map for change in many organisations. There is also the important element of context, as this is the 3rd annual edition of this survey. To separate fact from fiction the presentation sets out to cover five main questions: Is AI too heavily hyped? Which applications are most appealing? How is AI being used today? Can AI improve CX? What are the challenges which need to be overcome? Interested in a conversation or a demo? Chat to a CXpert at Expo NICE CXOne Are you going to #CCCExpo22 next week? Do you have a CX Confession? Pop by the @NICECXone stand (CC-150) for a coffee and a chat with their experts Contact Centre Whisperer, Juanita Coley will also be joining the NICE CXone stand – and wants to hear your funniest CX Confessions. Whether it’s a trend you thought would go nowhere, and it ended up taking over the world, or an amusing tale from your past. Shoot a 60 second video making your confession and stand a chance to win an iPhone 14. TikTok, Google, Instagram…. are you keeping pace with the evolution of CX? Join Gregg Widdowson and Contact Centre Whisperer, Juanita Coley, at #CCCExpo22 for a discussion around how to reimagine customer experience for today’s digital-savvy consumers 12:30-13:00 GMT, Customer Satisfaction Lab, Call & Contact Centre Expo Jabra Need help with successful deployment and adoption of your #contactcentre devices? Jenny will be on @JabraBusiness stand F60 at @CallCentreEx for advice. Alvaria Next week, see how Alvaria is reshaping customer and employee experience at the Call & Contact Centre Expo, 22–23 November at the ExCel London. Visit us at booth #CC-M30 and watch or schedule a demo for a special gift (T&C apply). Scorebuddy We’re counting down the days until the Call & Contact Centre Expo 2022 at the ExCeL in London! Scorebuddy will be exhibiting at the event from November 22 – 23 and we’d love to see you there. Register at the link below to talk QA, CX, and call center innovation. Author: Rachael Trickey Published On: 17th Nov 2022 - Last modified: 22nd Dec 2023 Read more about - Contact Centre News, 8x8, Akixi, Alvaria, Calabrio, CallMiner, Cognigy, EvaluAgent, Five9, Jabra, North of Tyne Combined Authority, Odigo, Playvox, Scorebuddy, Talkdesk, Vonage Recommended Articles What Not to Miss at Call & Contact Centre Expo 2023 Expert Predictions: What Will 2024 Bring for Contact Centres? Our Top Use Cases for AI in Customer Service What We Heard at Call & Contact Centre Expo 2022 Related Reports White Paper: How to Operationalise AI Workflows in the Contact Centre Webinar Replay: 5 Clever Ways to Improve Your Service Levels Report: The Top 5 Metrics Shaping Bank and Credit Union Performance eBook: Customer Success Stories 2024 Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter