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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
Evaluagent Becomes a Gold Partner of the Get Out of Wrap…
Upland FileBound Named a Gold Medalist
Europcar Transforms Global CX with NICE CXone
Enghouse Enhances Video Conferencing Solutions
Foundever and CallMiner Earn IAOP 2023 Excellence…
Ty Chooses 8×8 XCaaS for Enhanced CX
Sabio Group Helps ENGIE Achieve Cloud Migration Goals
8×8 Sales Assist Announced to Improve CX
Zoom Announces CX Suite Enhancements
Upland Revolutionizes Knowledge Management
NICE Named the Outright Leader in the 2023 SPARK Matrix
Assist Digital Joins Five9 Partner Network
Zoom Celebrates its Fourth Consecutive Time in the…
Engage Hub and MaxContact Partner
The UK National Contact Centre Awards 2024 Are OPEN!
8×8 a Leader in 2023 Gartner Magic Quadrant for UCaaS
NICE Named a CX Winner in Ventana Research Awards
PureGym One of the Fittest at This Year’s ECCCSAs
Genesys Named a Leader by the IDC MarketScape
Case Study: Seasalt Achieves a 100% Rise in Evaluations
Migration Services Assured for Genesys PureConnect…
CallMiner Announces LISTEN Award Winners
Genesys Awarded Two 2023 Global AWS Partner Awards
Uniphore a Leader in Opus Research 2023 Report
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What are you interested in?
What Is Our Metric Fixation Really Costing Us?
Keep Your Finger on the Pulse of What Agents Think
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Five9 Named a Leader for Ninth Time
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Webinar Replay: How to Turn Customer Feedback into Action
eBook: Capacity Planning for Contact Centre BPOs
26th October 2026
ICMI Contact Center Expo 2026
27th October 2026
The Intelligence Gap Shaping the Future of Customer Automation – Webinar
Q&A: The Role of AI When Every Second Counts
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Webinar: Should Voice Agents Replace IVRs?
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Webinar: 10 Ways to Make 2027 a CX Success