The Largest Online Community for Contact Centre Professionals
Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
Case Study: CX and Digital Transformation Within the…
Case Study: Sykes Speeds Up Onboarding
Five9 Expands Partnership with Invoca
Finalists Announced for Contact Centre Awards
Introducing SmartScore Powered by ChatGPT
What Are You Doing for Red Nose Day?
CX Translate Opens the Door to International Understanding
Case Study: Webhelp Improves Engagement, Learning &…
NICE Surpasses Milestone of 1 Million Agents on CXone
8×8 Introduces Innovative AI-Driven Platform…
Case Study: Ceredigion County Council
Case Study: Verizon’s Cellular Sales Drives…
GN Audio and Jabra Goes Live with Ivalua
Contact Centre and Customer Services Summit 2023
LanguageLoop Implements NICE CXone
Centrical Transforms Customer Calls
Drive CX Efficiencies With Data You Can Trust
Jabra Launches Next-Gen Professional Speakerphones
Case Study: Microsoft Drives Down Absenteeism
How AI Simulators Act as an Alternative to Hope
Case Study: Arvato Cloud-First Strategy
NICE Named Tech Leader in 2022 SPARK Matrix
Case Study: Teleperformance Drives Agent Efficiency
University Streamlines Clearing Process With 8×8…
The Latest Customer Contact Research, Reports and White Papers straight to your inbox!
Get the latest insights from Call Centre Helper by signing up for our email content.
What are you interested in?
What Is Our Metric Fixation Really Costing Us?
Keep Your Finger on the Pulse of What Agents Think
Tactics to Manage QA Well During Seasonal Peaks
Five9 Named a Leader for Ninth Time
Content Guru Recognised for 12th Consecutive Year
Webinar Replay: How to Turn Customer Feedback into Action
eBook: Capacity Planning for Contact Centre BPOs
26th October 2026
ICMI Contact Center Expo 2026
27th October 2026
The Intelligence Gap Shaping the Future of Customer Automation – Webinar
Q&A: The Role of AI When Every Second Counts
Why QA and CSAT Scores Don’t Always Match
Webinar: Should Voice Agents Replace IVRs?
Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?
Webinar: 10 Ways to Make 2027 a CX Success