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A-dec to Use AI-Powered Customer Support

NICE Named Leader in Real-Time Authentication and Fraud…

8X8 Acquires Wavecell

GCI Acquires Modality Systems

Colt Technology Services Improves Customer Insights

EmployBridge Moves to a Cloud Contact Centre

Foehn Achieves G-Cloud 11 Approval Across Full Product…

Newstel GmbH Selects New Email Customer Service Solution

Case Study: European Tax Agency Implements a Virtual…

Jabra Partner With Code Software

Research Shows That Automation Can Improve Advisor…

Bluecrest Ramps Up Its Customer Satisfaction Scores

Sabio Partners With UCL School of Management

Indie Campers Enhance Customer Support

Rated People Selects New Telephony Platform

Genesys Announce New Artificial Intelligence Capabilities

Jabra Launches Video Solution

Calabrio Acquires Teleopti

91% of Contact Centre IT Staff Consider Compliance…

NICE Announces CX Excellence Award Winners

William Hill Partners With Aspect Software

trivago Hotel Relations Books Talkdesk to Optimise…

Foehn Awarded Genesys Gold Partner Status