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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.
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New Research Reveals AI Trust Gap Between Companies and…
Calabrio Expands CareAI to Transform Canadian Healthcare
New Tool Gives Agents Greater Autonomy Over Their…
NiCE Expands Its Strategic Partnership With Salesforce
Peopleware Joins Forces With rightWFM in Workforce…
8×8 Adds New AI Enhancements to Its CX Platform
NiCE and RingCentral Extend Their Partnership
Peopleware Enters South Africa Market Via…
Salesforce and ServiceNow Invest $1.5B in Genesys
Alvaria and CallMiner Announce a Strategic Partnership
NiCE Signs $955 Million Deal to Acquire Cognigy
Strong G2 Scores Secure Leader Spot for Calabrio
Five9 Delivers 212% ROI, Says Forrester Study
Kristen Bell Stars in NiCE’s Human-Centred AI Campaign
Sytel Urges Ofcom to Clarify Outbound Dialling Rules
Talkdesk Launches Multi-Store Integration for Retailers
Luware Opens US Office to Expand Global Presence
Odigo Launches New CX Solution: Odigo Essential
Vonage Announces a New Partnership With AWS
MSC Cruises Modernises Global Contact Centres with…
HyperArc Acquisition Signals Zendesk’s AI Analytics Shift
UK Businesses Gain Local Cloud From Talkdesk
Natterbox Unveils New AI Tools: AI Assistant & AI…
Content Guru and Together Win Top AI Project Award
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