Opus Research Names Five9 a Leader in Pragmatic AI

Content Guru Secures Six Industry Award Nominations

Uniphore Announces Acquisition of Orby AI

CX Award Wins – August 2025

$2B Thoma Bravo Acquisition Unites Verint and Calabrio

Five9 Earns Triple Recognition in 2025 Metrigy Awards

Assembled Rolls Out AI-Powered Support Orchestration Suite

World’s First Independent BPO Accreditation Launches

Talkdesk Connects Advanced Dialer with Epic Integration

CallMiner Rolls Out OmniAgent Post VOCALLS Acquisition

New Research Reveals AI Trust Gap Between Companies and…

Calabrio Expands CareAI to Transform Canadian Healthcare

New Tool Gives Agents Greater Autonomy Over Their…

NiCE Expands Its Strategic Partnership With Salesforce

Peopleware Joins Forces With rightWFM in Workforce…

8×8 Adds New AI Enhancements to Its CX Platform

NiCE and RingCentral Extend Their Partnership

Peopleware Enters South Africa Market Via…

Salesforce and ServiceNow Invest $1.5B in Genesys

Alvaria and CallMiner Announce a Strategic Partnership

NiCE Signs $955 Million Deal to Acquire Cognigy

Strong G2 Scores Secure Leader Spot for Calabrio

Five9 Delivers 212% ROI, Says Forrester Study

Kristen Bell Stars in NiCE’s Human-Centred AI Campaign