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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.

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Cekura Raises $2.4M to Test Voice AI at Scale

Cekura Raises $2.4M to Test Voice AI at Scale

What You Missed at NiCE Interactions International in London 2025

What You Missed at NiCE Interactions International in…

NiCE Announces 2025 International CX Excellence Award Winners

NiCE Announces 2025 International CX Excellence Award…

Staysure Chooses NiCE For European Expansion

Staysure Chooses NiCE For European Expansion

AI and Automation to Reshape Customer Service by 2028

AI and Automation to Reshape Customer Service by 2028

TalkTalk Joins Forces With NiCE To Deploy CXone Mpower

TalkTalk Joins Forces With NiCE To Deploy CXone Mpower

Genesys Launches Cloud AI Studio For Responsible Agentic AI

Genesys Launches Cloud AI Studio For Responsible Agentic…

Talkdesk Launches New Travel and Hospitality AI Platforms

Talkdesk Launches New Travel and Hospitality AI Platforms

NiCE Unveils Inform AI to Support ECCs

NiCE Unveils Inform AI to Support ECCs

8×8 Launches Verif8 for Smarter Customer Authentication

8×8 Launches Verif8 for Smarter Customer…

$20M Boost for Synthflow’s Enterprise Voice AI

$20M Boost for Synthflow’s Enterprise Voice AI

Success for Sabio Clients at UK National Contact Centre Awards

Success for Sabio Clients at UK National Contact Centre…

Vonage Powers Bluegrass Network’s Unified Communications Upgrade

Vonage Powers Bluegrass Network’s Unified Communications…

New Survey Finds 62% Back Fines for Long Call Waits

New Survey Finds 62% Back Fines for Long Call Waits

NiCE Expands Strategic Partnership With AWS

NiCE Expands Strategic Partnership With AWS

NiCE Partners With Snowflake to Streamline CX Data

NiCE Partners With Snowflake to Streamline CX Data

Content Guru Scores 100% Recommendation in Gartner Report

Content Guru Scores 100% Recommendation in Gartner Report

NiCE Announces the Release of Virtual AI Agents

NiCE Announces the Release of Virtual AI Agents

Research Reveals 10-Point Drop in Global Customer Happiness

Research Reveals 10-Point Drop in Global Customer…

77% Report Cost Savings From AI in CX

77% Report Cost Savings From AI in CX

Talkdesk Launches New Customer Experience Automation Platform

Talkdesk Launches New Customer Experience Automation…

Assembled Enters Europe with New London Office

Assembled Enters Europe with New London Office

Calabrio Debuts Next-Gen Performance Management Solution

Calabrio Debuts Next-Gen Performance Management Solution

Zoom Releases Major Enhancements to Its CX Platform

Zoom Releases Major Enhancements to Its CX Platform

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Top Stories

How Can Resource Planners Help Reduce Frontline Stress?

10 Steps to a Better CX Ambassador Programme

What to Do With an Agent Who’s Suddenly Lost Their Confidence

Latest News

Zoom Cares Announces $2.75m AI Grant Funding

Evaluagent Earns 44 G2 Badges in Fall 2026 Report

Resources

CX Landscape Report 2026

Report: Frost Radar for EMEA Customer Experience Platforms 2026

Upcoming Events

24th September 2026

CX Excellence Masterclass: Explore the Link Between QA and CX

24th September 2026

Webinar: Are You Wasting Your CX Data’s Potential?

Latest Blogs

Are Contact Centres Creating Their Own Vulnerable Customer Failures?

AI Minutes, Tokens, or Outcomes? Rethink What You’re Actually Paying For

Upcoming Webinars

Webinar: Are You Wasting Your CX Data’s Potential?

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action