CallMiner Rolls Out OmniAgent Post VOCALLS Acquisition

New Research Reveals AI Trust Gap Between Companies and…

Calabrio Expands CareAI to Transform Canadian Healthcare

New Tool Gives Agents Greater Autonomy Over Their…

NiCE Expands Its Strategic Partnership With Salesforce

Peopleware Joins Forces With rightWFM in Workforce…

8×8 Adds New AI Enhancements to Its CX Platform

NiCE and RingCentral Extend Their Partnership

Peopleware Enters South Africa Market Via…

Salesforce and ServiceNow Invest $1.5B in Genesys

Alvaria and CallMiner Announce a Strategic Partnership

NiCE Signs $955 Million Deal to Acquire Cognigy

Strong G2 Scores Secure Leader Spot for Calabrio

Five9 Delivers 212% ROI, Says Forrester Study

Kristen Bell Stars in NiCE’s Human-Centred AI Campaign

Sytel Urges Ofcom to Clarify Outbound Dialling Rules

Talkdesk Launches Multi-Store Integration for Retailers

Luware Opens US Office to Expand Global Presence

Odigo Launches New CX Solution: Odigo Essential

Vonage Announces a New Partnership With AWS

MSC Cruises Modernises Global Contact Centres with…

HyperArc Acquisition Signals Zendesk’s AI Analytics Shift

UK Businesses Gain Local Cloud From Talkdesk

Natterbox Unveils New AI Tools: AI Assistant & AI…