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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.

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Five9 and ServiceNow’s Partnership Delivers “Fusion”

Five9 and ServiceNow’s Partnership Delivers…

Sabio Drives Contact Centre Gains for ESP Group

Sabio Drives Contact Centre Gains for ESP Group

Calabrio Launches Its Workforce Intelligence Solution at C3

Calabrio Launches Its Workforce Intelligence Solution at…

Content Guru Exemplary Vendor in Six ISG Reports

Content Guru Exemplary Vendor in Six ISG Reports

8×8 Enters a Strategic Partnership With ULAP

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Gartner Releases Magic Quadrant for CCaaS 2025

Gartner Releases Magic Quadrant for CCaaS 2025

Genesys Launches Advanced Agentic AI at Xperience 2025

Genesys Launches Advanced Agentic AI at Xperience 2025

RingCentral Seals Deal for AI WFM Provider – CommunityWFM

RingCentral Seals Deal for AI WFM Provider –…

NiCE Completes $955 Million Cognigy Acquisition

NiCE Completes $955 Million Cognigy Acquisition

DTX London 2025 – Marking 20 Years of Business Transformation

DTX London 2025 – Marking 20 Years of Business…

Talkdesk Expands Collaboration With HubSpot Through New Integration

Talkdesk Expands Collaboration With HubSpot Through New…

Synthflow Launches Memory Feature to AI Voice Agents

Synthflow Launches Memory Feature to AI Voice Agents

Customer Engagement Summit 2025

Customer Engagement Summit 2025

Opus Research Names Five9 a Leader in Pragmatic AI

Opus Research Names Five9 a Leader in Pragmatic AI

Content Guru Secures Six Industry Award Nominations

Content Guru Secures Six Industry Award Nominations

Uniphore Announces Acquisition of Orby AI

Uniphore Announces Acquisition of Orby AI

CX Award Wins – August 2025

CX Award Wins – August 2025

$2B Thoma Bravo Acquisition Unites Verint and Calabrio

$2B Thoma Bravo Acquisition Unites Verint and Calabrio

Five9 Earns Triple Recognition in 2025 Metrigy Awards

Five9 Earns Triple Recognition in 2025 Metrigy Awards

Assembled Rolls Out AI-Powered Support Orchestration Suite

Assembled Rolls Out AI-Powered Support Orchestration Suite

World’s First Independent BPO Accreditation Launches

World’s First Independent BPO Accreditation Launches

Talkdesk Connects Advanced Dialer with Epic Integration

Talkdesk Connects Advanced Dialer with Epic Integration

CallMiner Rolls Out OmniAgent Post VOCALLS Acquisition

CallMiner Rolls Out OmniAgent Post VOCALLS Acquisition

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Top Stories

How Can Resource Planners Help Reduce Frontline Stress?

10 Steps to a Better CX Ambassador Programme

What to Do With an Agent Who’s Suddenly Lost Their Confidence

Latest News

Zoom Cares Announces $2.75m AI Grant Funding

Evaluagent Earns 44 G2 Badges in Fall 2026 Report

Resources

CX Landscape Report 2026

Report: Frost Radar for EMEA Customer Experience Platforms 2026

Upcoming Events

24th September 2026

CX Excellence Masterclass: Explore the Link Between QA and CX

24th September 2026

Webinar: Are You Wasting Your CX Data’s Potential?

Latest Blogs

Are Contact Centres Creating Their Own Vulnerable Customer Failures?

AI Minutes, Tokens, or Outcomes? Rethink What You’re Actually Paying For

Upcoming Webinars

Webinar: Are You Wasting Your CX Data’s Potential?

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action