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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.

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UJET Opens Portugal Office Following $76M Funding

UJET Opens Portugal Office Following $76M Funding

Vonage Earns Leader Spot in IDC MarketScape 2026

Vonage Earns Leader Spot in IDC MarketScape 2026

ElevenLabs Opens New Madrid Office

ElevenLabs Opens New Madrid Office

Bell Integration Selects NiCE for CX Upgrade

Bell Integration Selects NiCE for CX Upgrade

Cirrus Named NiCE UK&I AI Partner of Year

Cirrus Named NiCE UK&I AI Partner of Year

MiaRec Has Launched Its New AI Action Engine

MiaRec Has Launched Its New AI Action Engine

Sabio Transforms Essent Contact Centre, Cutting Costs 50%

Sabio Transforms Essent Contact Centre, Cutting Costs 50%

ElevenLabs Named Google Cloud AI Partner of Year

ElevenLabs Named Google Cloud AI Partner of Year

8×8 Launches Retail Nationwide for UK Stores

8×8 Launches Retail Nationwide for UK Stores

Synthflow and 8×8 Announce New Partnership

Synthflow and 8×8 Announce New Partnership

Sabio Announces F1 Leader for Disrupt Finale

Sabio Announces F1 Leader for Disrupt Finale

NiCE Cognigy Named Leader in Forrester Wave 2026

NiCE Cognigy Named Leader in Forrester Wave 2026

Sabio Achieves Elite Status in Genesys Ascend Programme

Sabio Achieves Elite Status in Genesys Ascend Programme

evaluagent Introduces Context Engine for Smarter QA

evaluagent Introduces Context Engine for Smarter QA

8×8 Launches AI Studio for CX Agent Creation

8×8 Launches AI Studio for CX Agent Creation

UJET Launches Google Cloud CCaaS for SMB Market

UJET Launches Google Cloud CCaaS for SMB Market

Content Guru Achieves Top “Willingness to Recommend” Rating Two Years Running

Content Guru Achieves Top “Willingness to Recommend”…

8×8 Secures Gold at 2026 NY Product Design Awards for UX Excellence

8×8 Secures Gold at 2026 NY Product Design Awards…

ElevenLabs Expands AI Deployment to On-Premise and Device

ElevenLabs Expands AI Deployment to On-Premise and Device

Vonage Named CPaaS Leader by Frost & Sullivan

Vonage Named CPaaS Leader by Frost & Sullivan

Premium Credit Partners With Elephants Don’t Forget

Premium Credit Partners With Elephants Don’t Forget

NiCE Powers Openreach Service Transformation

NiCE Powers Openreach Service Transformation

Assembled Named Top-Tier Five9 ISV Partner

Assembled Named Top-Tier Five9 ISV Partner

ElevenLabs Enters Partnership With San Francisco Giants

ElevenLabs Enters Partnership With San Francisco Giants

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Top Stories

10 Customer-Centric Ideas We Heard at Adanola

What’s the Difference Between a Short- and Long-Term AI Strategy?

Key Things That “Make or Break” a Resource Planning Team

Latest News

Assembled Partners With Nextiva to Introduce WFM Integration

AnywhereNow Wins Second Microsoft AI Hackathon Challenge

Resources

Guide: Are Your Agents Ready?

Webinar Replay: How to Turn Customer Feedback into Action

Upcoming Events

3rd November 2026

2026 #RaisingStandards

3rd November 2026

Consumer Duty at Scale: Proving Fairness Across 100% of Interactions – Webinar

Latest Blogs

From AI Insights to Action: Closing the Coaching Gap

Awaab’s Law Phase 2: Connecting Property and Resident Data

Upcoming Webinars

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success