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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.

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Assembled Launches Brand Studio for Multi-Brand AI Support

Assembled Launches Brand Studio for Multi-Brand AI Support

Sabio Launches Defibrillator Initiative in Memory of Colleague

Sabio Launches Defibrillator Initiative in Memory of…

NiCE Unveils New Cognigy AI Capabilities at Nexus

NiCE Unveils New Cognigy AI Capabilities at Nexus

UJET Launches Agentic Experience Orchestration

UJET Launches Agentic Experience Orchestration

Zendesk Announces Acquisition of Forethought

Zendesk Announces Acquisition of Forethought

Salesforce Launches Agentforce Contact Center Platform

Salesforce Launches Agentforce Contact Center Platform

NiCE Launches New Agentic AI Capability at Enterprise Connect

NiCE Launches New Agentic AI Capability at Enterprise…

Assembled Launches New Metric: AI Experience Scores

Assembled Launches New Metric: AI Experience Scores

8×8 and KCOM Partner to Launch Integrated UK Offering

8×8 and KCOM Partner to Launch Integrated UK Offering

ElevenLabs and Deloitte Announce a Strategic Partnership

ElevenLabs and Deloitte Announce a Strategic Partnership

Level AI Expands Integrated Agentic CX Platform

Level AI Expands Integrated Agentic CX Platform

Content Guru Partners With CDI Foundation

Content Guru Partners With CDI Foundation

Route 101 Implements Zendesk For Toolden

Route 101 Implements Zendesk For Toolden

Zoom Has Launched Zoom Virtual Agent 3.0

Zoom Has Launched Zoom Virtual Agent 3.0

8×8 Launches Smart Assist for Real-Time Agent Guidance

8×8 Launches Smart Assist for Real-Time Agent…

8×8 Unveils AI Updates to CX Platform

8×8 Unveils AI Updates to CX Platform

Verint and Calabrio Unite Under Single Brand

Verint and Calabrio Unite Under Single Brand

Assembled and Genesys Announce New Integration

Assembled and Genesys Announce New Integration

Gartner GenAI Cost Forecast Sparks Industry Pushback

Gartner GenAI Cost Forecast Sparks Industry Pushback

NiCE Unveils Agentic AI CX Frontline Research

NiCE Unveils Agentic AI CX Frontline Research

Five9 Reveals Winners of 2025 Global Partner Awards

Five9 Reveals Winners of 2025 Global Partner Awards

Vonage and C3 AI Partner to Launch Field Services AI

Vonage and C3 AI Partner to Launch Field Services AI

Case Study: Canva Doubles Agent Productivity With Assembled

Case Study: Canva Doubles Agent Productivity With…

Invosys and MaxContact Form Strategic Partnership

Invosys and MaxContact Form Strategic Partnership

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Top Stories

How to Keep Your Promises to Customers

Can You Afford to Ignore Shadow Knowledge?

13 CXA Mistakes Every Contact Centre Leader Should Avoid

Latest News

8×8 Names Jamie Snaddon and Nerea Gandarias in New Roles

PCI Pal Launches New Brand Identity

Resources

White Paper: Three Ways to Make Automated Customer Experiences More Human

Zoom in on CX Podcast Series

Upcoming Events

14th October 2026

Unified Communications Expo (UCX) London 2026

18th October 2026

Customer Contact West 2026

Latest Blogs

What is Agentic Experience Orchestration (AXO)?

How to Send a Document For Signature in 5 Easy Steps

Upcoming Webinars

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?