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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.

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ElevenLabs Enters Partnership With San Francisco Giants

ElevenLabs Enters Partnership With San Francisco Giants

NiCE Named Gartner Customers’ Choice for Third Time

NiCE Named Gartner Customers’ Choice for Third Time

Vonage Integration Brings Real-Time Voice to Broot.ai

Vonage Integration Brings Real-Time Voice to Broot.ai

26North to Acquire Intermedia in Cloud Communications Deal

26North to Acquire Intermedia in Cloud Communications Deal

Aspect and Five9 Partnership Supports More Proactive Decision-Making

Aspect and Five9 Partnership Supports More Proactive…

Movers and Shakers March 2026

Movers and Shakers March 2026

8×8 Earns Multiple Channel and CX Awards

8×8 Earns Multiple Channel and CX Awards

Atombit and CallMiner Partner to Turn Insight Into Action

Atombit and CallMiner Partner to Turn Insight Into Action

Route 101 Enables Blackcircles to Improve Productivity by 30%

Route 101 Enables Blackcircles to Improve Productivity…

Vonage and ServiceNow Expand Partnership

Vonage and ServiceNow Expand Partnership

Is Governance the New Business Standard?

Is Governance the New Business Standard?

Netcall Has Acquired Jadu

Netcall Has Acquired Jadu

Sabio Shares Key Takeaways From NiCE Nexus 2026

Sabio Shares Key Takeaways From NiCE Nexus 2026

8×8 Expands Availability of 8×8 Engage

8×8 Expands Availability of 8×8 Engage

Assembled Launches Brand Studio for Multi-Brand AI Support

Assembled Launches Brand Studio for Multi-Brand AI Support

Sabio Launches Defibrillator Initiative in Memory of Colleague

Sabio Launches Defibrillator Initiative in Memory of…

NiCE Unveils New Cognigy AI Capabilities at Nexus

NiCE Unveils New Cognigy AI Capabilities at Nexus

UJET Launches Agentic Experience Orchestration

UJET Launches Agentic Experience Orchestration

Zendesk Announces Acquisition of Forethought

Zendesk Announces Acquisition of Forethought

Salesforce Launches Agentforce Contact Center Platform

Salesforce Launches Agentforce Contact Center Platform

NiCE Launches New Agentic AI Capability at Enterprise Connect

NiCE Launches New Agentic AI Capability at Enterprise…

Assembled Launches New Metric: AI Experience Scores

Assembled Launches New Metric: AI Experience Scores

8×8 and KCOM Partner to Launch Integrated UK Offering

8×8 and KCOM Partner to Launch Integrated UK Offering

ElevenLabs and Deloitte Announce a Strategic Partnership

ElevenLabs and Deloitte Announce a Strategic Partnership

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Top Stories

How Can Resource Planners Help Reduce Frontline Stress?

10 Steps to a Better CX Ambassador Programme

What to Do With an Agent Who’s Suddenly Lost Their Confidence

Latest News

Zoom Cares Announces $2.75m AI Grant Funding

Evaluagent Earns 44 G2 Badges in Fall 2026 Report

Resources

CX Landscape Report 2026

Report: Frost Radar for EMEA Customer Experience Platforms 2026

Upcoming Events

22nd September 2026

Streamlined Processes and Adaptive Workflows for Superior Results – Webinar

24th September 2026

CX Excellence Masterclass: Explore the Link Between QA and CX

Latest Blogs

Are Contact Centres Creating Their Own Vulnerable Customer Failures?

AI Minutes, Tokens, or Outcomes? Rethink What You’re Actually Paying For

Upcoming Webinars

Webinar: Are You Wasting Your CX Data’s Potential?

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action