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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.

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Level AI Expands Integrated Agentic CX Platform

Level AI Expands Integrated Agentic CX Platform

Content Guru Partners With CDI Foundation

Content Guru Partners With CDI Foundation

Route 101 Implements Zendesk For Toolden

Route 101 Implements Zendesk For Toolden

Zoom Has Launched Zoom Virtual Agent 3.0

Zoom Has Launched Zoom Virtual Agent 3.0

8×8 Launches Smart Assist for Real-Time Agent Guidance

8×8 Launches Smart Assist for Real-Time Agent…

8×8 Unveils AI Updates to CX Platform

8×8 Unveils AI Updates to CX Platform

Verint and Calabrio Unite Under Single Brand

Verint and Calabrio Unite Under Single Brand

Assembled and Genesys Announce New Integration

Assembled and Genesys Announce New Integration

Gartner GenAI Cost Forecast Sparks Industry Pushback

Gartner GenAI Cost Forecast Sparks Industry Pushback

NiCE Unveils Agentic AI CX Frontline Research

NiCE Unveils Agentic AI CX Frontline Research

Five9 Reveals Winners of 2025 Global Partner Awards

Five9 Reveals Winners of 2025 Global Partner Awards

Vonage and C3 AI Partner to Launch Field Services AI

Vonage and C3 AI Partner to Launch Field Services AI

Case Study: Canva Doubles Agent Productivity With Assembled

Case Study: Canva Doubles Agent Productivity With…

Invosys and MaxContact Form Strategic Partnership

Invosys and MaxContact Form Strategic Partnership

Cirrus Achieves NiCE Platinum Partner Status

Cirrus Achieves NiCE Platinum Partner Status

NiCE Cognigy Named Sole Gartner Customers’ Choice

NiCE Cognigy Named Sole Gartner Customers’ Choice

Content Guru and Exchange Upgrade NHS Lanarkshire Contact Centre

Content Guru and Exchange Upgrade NHS Lanarkshire…

Take Part in ContactBabel’s Latest UK Research

Take Part in ContactBabel’s Latest UK Research

Assembled Launches AI Tool to Automate Agent Scheduling

Assembled Launches AI Tool to Automate Agent Scheduling

Tendfor Launches Version 3.19 of Microsoft Voice Platform

Tendfor Launches Version 3.19 of Microsoft Voice Platform

Contact Centre Roles Evolve as AI Confidence Lags, Says New Calabrio Report

Contact Centre Roles Evolve as AI Confidence Lags, Says…

Sabio Shows Why CX Transformation Starts Before Technology

Sabio Shows Why CX Transformation Starts Before Technology

Sabio Chief Innovator Says AI Will Redefine Contact Centres

Sabio Chief Innovator Says AI Will Redefine Contact…

Research Reveals Growing Workloads Across UK Contact Centres

Research Reveals Growing Workloads Across UK Contact…

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Top Stories

How Can Resource Planners Help Reduce Frontline Stress?

10 Steps to a Better CX Ambassador Programme

What to Do With an Agent Who’s Suddenly Lost Their Confidence

Latest News

Zoom Cares Announces $2.75m AI Grant Funding

Evaluagent Earns 44 G2 Badges in Fall 2026 Report

Resources

CX Landscape Report 2026

Report: Frost Radar for EMEA Customer Experience Platforms 2026

Upcoming Events

22nd September 2026

Streamlined Processes and Adaptive Workflows for Superior Results – Webinar

24th September 2026

CX Excellence Masterclass: Explore the Link Between QA and CX

Latest Blogs

Are Contact Centres Creating Their Own Vulnerable Customer Failures?

AI Minutes, Tokens, or Outcomes? Rethink What You’re Actually Paying For

Upcoming Webinars

Webinar: Are You Wasting Your CX Data’s Potential?

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action