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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.

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Assembled Named Top-Tier Five9 ISV Partner

Assembled Named Top-Tier Five9 ISV Partner

ElevenLabs Enters Partnership With San Francisco Giants

ElevenLabs Enters Partnership With San Francisco Giants

NiCE Named Gartner Customers’ Choice for Third Time

NiCE Named Gartner Customers’ Choice for Third Time

Vonage Integration Brings Real-Time Voice to Broot.ai

Vonage Integration Brings Real-Time Voice to Broot.ai

26North to Acquire Intermedia in Cloud Communications Deal

26North to Acquire Intermedia in Cloud Communications Deal

Aspect and Five9 Partnership Supports More Proactive Decision-Making

Aspect and Five9 Partnership Supports More Proactive…

Movers and Shakers March 2026

Movers and Shakers March 2026

8×8 Earns Multiple Channel and CX Awards

8×8 Earns Multiple Channel and CX Awards

Atombit and CallMiner Partner to Turn Insight Into Action

Atombit and CallMiner Partner to Turn Insight Into Action

Route 101 Enables Blackcircles to Improve Productivity by 30%

Route 101 Enables Blackcircles to Improve Productivity…

Vonage and ServiceNow Expand Partnership

Vonage and ServiceNow Expand Partnership

Is Governance the New Business Standard?

Is Governance the New Business Standard?

Netcall Has Acquired Jadu

Netcall Has Acquired Jadu

Sabio Shares Key Takeaways From NiCE Nexus 2026

Sabio Shares Key Takeaways From NiCE Nexus 2026

8×8 Expands Availability of 8×8 Engage

8×8 Expands Availability of 8×8 Engage

Assembled Launches Brand Studio for Multi-Brand AI Support

Assembled Launches Brand Studio for Multi-Brand AI Support

Sabio Launches Defibrillator Initiative in Memory of Colleague

Sabio Launches Defibrillator Initiative in Memory of…

NiCE Unveils New Cognigy AI Capabilities at Nexus

NiCE Unveils New Cognigy AI Capabilities at Nexus

UJET Launches Agentic Experience Orchestration

UJET Launches Agentic Experience Orchestration

Zendesk Announces Acquisition of Forethought

Zendesk Announces Acquisition of Forethought

Salesforce Launches Agentforce Contact Center Platform

Salesforce Launches Agentforce Contact Center Platform

NiCE Launches New Agentic AI Capability at Enterprise Connect

NiCE Launches New Agentic AI Capability at Enterprise…

Assembled Launches New Metric: AI Experience Scores

Assembled Launches New Metric: AI Experience Scores

8×8 and KCOM Partner to Launch Integrated UK Offering

8×8 and KCOM Partner to Launch Integrated UK Offering

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Top Stories

Smarter Ways to Close the Loop on Customer Feedback

Top Games to Reinforce Agent Skills and Knowledge

How to Speed Up and Simplify Your Security Process

Latest News

Five9 to Acquire Level AI in $325 Million Deal

Salesforce to Acquire Cresta to Expand AI Voice Capabilities

Resources

Webinar Replay: Should Voice Agents Replace IVRs?

See What Contact Centre AI Can Really Do

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10th November 2026

Future-Ready Planning: Trends and Skills for Modern Planners – Webinar

11th November 2026

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The Discipline Behind Achieving a ‘Return on Intelligence’

7 Outbound Dialler Features You Need In Your Call Centre

Upcoming Webinars

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success