Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Vonage Expands AI Capabilities With New Partnerships

CallMiner Introduces AI-Driven Customer Feedback Solution: CallMiner Outreach

New Study Reveals AI’s Key Role in Improving Customer Service

Assembled Launches New AI Data Connectors

Zoom Expands Into Hiring With BrightHire Acquisition

7 Simple Ways to Stay Active at Your Desk Job

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UJET Tops Info-Tech’s 2026 Midmarket CCaaS Rankings

Vonage Launches Conversations for Agentforce Marketing

Zendesk Announces Acquisition of Forethought

Five9 Expands Global Reach with Google Cloud Marketplace

InVision Group Unifies Its Portfolio Under New Brand Peopleware

Ashley Kramer Joins ElevenLabs as Chief Revenue Officer

Assembled Named Top-Tier Five9 ISV Partner

NiCE Cognigy Named Leader in Forrester Wave 2026

8×8 Introduces Outcome-Based Partner Rewards Programme

8 Must-Have Bots for Modern Customer Service Teams

Aspect Named Metrigy’s Top WEM Provider

7 Steps to Mastering Call Centre Staffing

Sabio Leads Essent’s Cloud Migration to Enhance CX

Five9 Named Leader in IDC MarketScape Agentic CCaaS Assessment

Zendesk Sees Rising Demand for AI Voice Platforms

NiCE Named Gartner Customers’ Choice for Third Time