Articles - An Introduction to Contact Centres

The Introduction to Contact Centres Reference Guide

Strategy concept with arrows and pins

385

An Introduction to… Customer Access Strategy

The inscription neurodiversity under the torn paper and colorful gear wheels.

1,220

An Introduction to… Championing Neurodiversity in the Contact Centre

Robot talking on the phone

817

An Introduction to… Machine Customers

Image of a call centre

204,153

What is a Call Centre? – 10 Things to Know

34,569

Team Leader: Example Job Description

7,860

An Introduction to… Voice of the Customer Technology

graph-analytics

22,587

An Introduction to… Contact Centre Analytics

5,540

An Introduction to… Process Automation Technology

7,934

An Introduction to… Quality Management Technology

38,892

Senior Operations Manager: Example Job Description

18,691

Head of Contact Centre: Example Job Description

4,431

Digital Contact Director: Example Job Description

directors chair

30,773

Customer Services Director: Example Job Description

adjusting tie

19,627

Contact Centre Manager: Example Job Description

selecting candidate from photos

3,644

Customer Services Manager: Example Job Description

4,038

An Introduction to… Gamification

millennials against wall

1,389

mute microphone

6,895

10,374

An Introduction to… Using Outbound Text Messages for Customer Service

12,326

The UK Do Not Call List – An Industry Guide

17,208

An Introduction to… Contact Centre Headsets

Close up of credit card and lock

3,596

An Introduction to… PCI Compliance

147,799

Erlang Calculation – An Introduction

2,459

An Introduction to… Web Real-Time Communication (WebRTC)