Articles - An Introduction to Contact Centres

The Introduction to Contact Centres Reference Guide

Image of a call centre

182,758

What is a Call Centre? – 10 Things to Know

28,607

Team Leader: Example Job Description

6,859

An Introduction to… Voice of the Customer Technology

21,641

An Introduction to… Contact Centre Analytics

4,871

An Introduction to… Process Automation Technology

6,550

An Introduction to… Quality Management Technology

34,788

Senior Operations Manager: Example Job Description

15,365

Head of Contact Centre: Example Job Description

3,498

Digital Contact Director: Example Job Description

directors chair

27,846

Customer Services Director: Example Job Description

adjusting tie

16,880

Contact Centre Manager: Example Job Description

selecting candidate from photos

3,113

Customer Services Manager: Example Job Description

3,907

An Introduction to… Gamification

millennials against wall

1,272

mute microphone

5,698

10,014

An Introduction to… Using Outbound Text Messages for Customer Service

11,745

The UK Do Not Call List – An Industry Guide

15,888

An Introduction to… Contact Centre Headsets

Close up of credit card and lock

3,383

An Introduction to… PCI Compliance

119,385

Erlang Calculation – An Introduction

2,305

An Introduction to… Web Real-Time Communication (WebRTC)

6,220

An Introduction to… Mobile Customer Service Apps

6,060

An Introduction to… Voice Biometrics

6,671

An Introduction to… Skype in the Contact Centre