Articles - An Introduction to Contact Centres

The Introduction to Contact Centres Reference Guide

Image of a call centre

195,208

What is a Call Centre? – 10 Things to Know

31,563

Team Leader: Example Job Description

7,445

An Introduction to… Voice of the Customer Technology

22,068

An Introduction to… Contact Centre Analytics

5,227

An Introduction to… Process Automation Technology

7,152

An Introduction to… Quality Management Technology

37,165

Senior Operations Manager: Example Job Description

17,193

Head of Contact Centre: Example Job Description

4,041

Digital Contact Director: Example Job Description

directors chair

29,357

Customer Services Director: Example Job Description

adjusting tie

18,449

Contact Centre Manager: Example Job Description

selecting candidate from photos

3,423

Customer Services Manager: Example Job Description

3,982

An Introduction to… Gamification

millennials against wall

1,342

mute microphone

6,298

10,235

An Introduction to… Using Outbound Text Messages for Customer Service

12,094

The UK Do Not Call List – An Industry Guide

16,640

An Introduction to… Contact Centre Headsets

Close up of credit card and lock

3,514

An Introduction to… PCI Compliance

134,982

Erlang Calculation – An Introduction

2,386

An Introduction to… Web Real-Time Communication (WebRTC)

6,874

An Introduction to… Mobile Customer Service Apps

6,334

An Introduction to… Voice Biometrics

35,472

Skills and Competencies for Roles in The Call Centre