Articles - An Introduction to Contact Centres

The Introduction to Contact Centres Reference Guide

Image of a call centre

169,230

What is a Call Centre? – 10 Things to Know

25,793

Team Leader: Example Job Description

6,106

An Introduction to… Voice of the Customer Technology

20,997

An Introduction to… Contact Centre Analytics

4,455

An Introduction to… Process Automation Technology

5,854

An Introduction to… Quality Management Technology

32,200

Senior Operations Manager: Example Job Description

13,550

Head of Contact Centre: Example Job Description

2,996

Digital Contact Director: Example Job Description

directors chair

26,069

Customer Services Director: Example Job Description

adjusting tie

14,879

Contact Centre Manager: Example Job Description

selecting candidate from photos

2,767

Customer Services Manager: Example Job Description

3,777

An Introduction to… Gamification

millennials against wall

1,059

mute microphone

5,136

9,819

An Introduction to… Using Outbound Text Messages for Customer Service

11,363

The UK Do Not Call List – An Industry Guide

15,003

An Introduction to… Contact Centre Headsets

Close up of credit card and lock

3,253

An Introduction to… PCI Compliance

102,767

Erlang Calculation – An Introduction

2,196

An Introduction to… Web Real-Time Communication (WebRTC)

5,598

An Introduction to… Mobile Customer Service Apps

5,723

An Introduction to… Voice Biometrics

6,553

An Introduction to… Skype in the Contact Centre