Neil Titcomb - Call Centre Helper

Connect with Neil on LinkedIn "> Neil Titcomb - Call Centre Helper

Neil Titcomb

Neil Titcomb, Head of Global Sales, Awaken Intelligence

Connect with Neil on LinkedIn

Recent Articles Most Viewed Articles

19 Ways to Deal with High Contact Volumes

19 Ways to Deal with High Contact Volumes

14 Best Practices for Maximizing Your Service Level

14 Best Practices for Maximizing Your Service Level

Waiting Time: What Is Best for Your Customers?

Waiting Time: What Is Best for Your Customers?

15 Contact Centre Homeworking Problems and How to Overcome Them

15 Contact Centre Homeworking Problems and How to…

18 Simple Ideas to Reduce Your Abandon Rate

18 Simple Ideas to Reduce Your Abandon Rate

Remote Staff Engagement: 9 Strategies to Make Your Team Smile

Remote Staff Engagement: 9 Strategies to Make Your Team…

What Is Exceptional Customer Service?

What Is Exceptional Customer Service?

Super-Agents: The Top Ten Qualities of Great Contact Centre Agents

Super-Agents: The Top Ten Qualities of Great Contact…

30 Contact Centre Predictions for 2021

30 Contact Centre Predictions for 2021

16 Contact Centre Technology Innovations That You Can’t Ignore

16 Contact Centre Technology Innovations That You…

28 Brilliant Hacks to Improve Contact Centre Efficiency

28 Brilliant Hacks to Improve Contact Centre Efficiency

Contact Centre Predictions for 2022

Contact Centre Predictions for 2022

How Are Customer Expectations Changing and What Does That Mean for Us?

How Are Customer Expectations Changing and What Does…

What to Look for When Buying… A Cloud-Based Contact Centre Solution

What to Look for When Buying… A Cloud-Based Contact…

14 New Uses for AI to Improve Your Customer Service

14 New Uses for AI to Improve Your Customer Service

20 Great Ways to Drive Down Customer Complaints

20 Great Ways to Drive Down Customer Complaints

15 Inventive Strategies to Increase Customer Satisfaction (CSAT)

15 Inventive Strategies to Increase Customer…

Dealing With COVID-Fatigue in the Contact Centre

Dealing With COVID-Fatigue in the Contact Centre

Keeping the raindrops in: Your guide to security in the cloud

Keeping the raindrops in: Your guide to security in the…

The Biggest Problems Facing Contact Centres Today

The Biggest Problems Facing Contact Centres Today

17 Smart Ways to Refresh Your Homeworking Strategy

17 Smart Ways to Refresh Your Homeworking Strategy

Mistakes to Avoid… Call and Contact Routing

Mistakes to Avoid… Call and Contact Routing

22 Ways Technology Can…. Exceed Customer Expectations

22 Ways Technology Can…. Exceed Customer Expectations

Chatbots: How Your Business SHOULD Be Using Them – With Examples

Chatbots: How Your Business SHOULD Be Using Them – With…

How to Manage Agent Workarounds and Shortcuts

Have IVRs Had Their Day?

Key Questions to Help You Decide What to Automate

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Customer Operations Case Study Pack

Webinar Replay: Are You Wasting Your CX Data’s Potential?

Upcoming Events

29th September 2026

Deployed Isn’t Done: Turning AI Investment into Customer Outcomes – Webinar

29th September 2026

2026 QATC Annual Conference

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

Low-Code Use Cases With Real-World Examples

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?